Setting up Microsoft Outlook clients for Amazon WorkMail - Amazon WorkMail
Connecting Microsoft Outlook clients to your Amazon WorkMail account using AutoDiscoverConnecting Microsoft Outlook clients to your Amazon WorkMail account manually

Setting up Microsoft Outlook clients for Amazon WorkMail

To get started with Microsoft Outlook, connect Microsoft Outlook to your Amazon WorkMail account.

Connecting Microsoft Outlook clients to your Amazon WorkMail account using AutoDiscover

Amazon WorkMail uses AutoDiscover to configure your Outlook client. Make sure AutoDiscover is configured before you setup your Outlook client. For information, see Enabling AutoDiscover in the Amazon WorkMail Administrator Guide. To set up your Outlook client, you need your Amazon WorkMail email address and password. Amazon WorkMail integrates with the following versions of Outlook:

  • Windows clients — Office Outlook 2013 or later

  • Mac clients — Outlook for Mac 2016 or later

If automatic configuration fails, you can manually configure most Outlook clients, except for Outlook 2016 and Outlook 2019 for Windows. For more information, see Connecting Microsoft Outlook clients to your Amazon WorkMail account manually.

Connecting Microsoft Outlook on Windows clients

To connect Microsoft Outlook to your Amazon WorkMail account.

  1. In Windows, open Control Panel, and choose Mail (32-bit).

  2. In the Mail Setup - Outlook dialog box, choose Show Profiles. Then, in the Mail dialog box, choose Add.

  3. In the New Profile dialog box, enter WorkMail in the Profile Name field, and choose OK.

  4. In the Add Account dialog box, in the E-mail Address field, enter your Amazon WorkMail email address and choose Next.

    If you're prompted to enter your user name and password, make sure that you enter your full email address as your user name.

    If you're prompted to configure server settings in the Allow this website to configure dialog box, select the Don't ask me about this website again check box, and choose Allow.

  5. Outlook will prompt you when it finishes setting up your account. Choose Finish.

Connecting Microsoft Outlook on Mac clients

To connect Microsoft Outlook 2016 or 2019 to your Amazon WorkMail account.

  1. In Outlook 2016 for Mac or Outlook 2019 for Mac, do one of the following:

    • If this is the first account you're creating in Outlook 2016 or later for Mac:

      1. On the Welcome screen, choose Add Email Account.

      2. Enter your email address, and then choose Continue.

      3. Under Choose the provider, choose Exchange.

    • If you already have an email account for a different email address:

      1. In the Tools menu, choose Accounts.

      2. In the Accounts dialog box, choose + (plus sign) and New Account.

      3. Enter your Email Address and choose Continue.

      4. Under Choose the provider, choose Exchange.

  2. In the Enter your Exchange account information dialog box, for Method, choose User Name and Password and enter your email address.

  3. For Domain\Username or Email, enter your email address, and for Password, enter your password.

  4. Choose Add Account to complete setup.

    Microsoft Outlook will attempt to detect your email server settings. If Outlook prompts you to allow the server to configure your settings, select the Always use my response for this server check box, and then choose Allow.

    After your account is successfully set up, Outlook displays the account in the Accounts dialog box.

For more information about adding accounts in Outlook 2016 or later for Mac, see Add an email account to Outlook

Connecting Microsoft Outlook clients to your Amazon WorkMail account manually

If automatic configuration fails, you can manually configure the following versions of Outlook:

  • Windows clients — Outlook 2013

  • Mac clients — Outlook 2016 or later for Mac

Outlook 2016 and Outlook 2019 for Windows can only be configured by using AutoDiscover. For more information see Connecting Microsoft Outlook clients to your Amazon WorkMail account manually.

Connecting Microsoft Outlook on Windows clients manually

To manually configure Outlook on Windows.

Follow these steps to manually configure Office Outlook 2013.

  1. In Windows, open Control Panel, and choose User Accounts and Mail (32-bit).

    Note

    If you don't see User Accounts and Mail (32-bit), open the View by list and choose either Large icons or Small icons.

  2. In the Mail Setup - Outlook dialog box, choose Show Profiles. Then, in the Mail dialog box, choose Add.

  3. In the New Profile dialog box, enter a name for the profile in the Profile name field and choose OK.

  4. Select Manual setup or additional server types, and then choose Next.

  5. If it isn't already, select Outlook.com or Exchange ActiveSync compatible service, and then choose Next.

  6. Complete the following fields in the Server Settings dialog box:

    • For Your name, enter the name that you want others to see.

    • For E-mail Address, enter your Amazon WorkMail address.

    • For Mail server, enter the outlook.mail.aws-region.awsapps.com server that corresponds to your mailbox's AWS Region

      • US West (Oregon)

        outlook.mail.us-west-2.awsapps.com

      • US East (N. Virginia)

        outlook.mail.us-east-1.awsapps.com

      • Europe (Ireland)

        outlook.mail.eu-west-1.awsapps.com

        Note

        If you don’t know your mailbox's AWS Region, contact your system administrator.

    • For User Name, enter your Amazon WorkMail user name.

    • For Password, enter your Amazon WorkMail password.

  7. (Optional) Choose Remember password.

  8. Choose Next.

    Outlook tests the connection and displays a message saying that your account is ready for use.

  9. Choose Finish.

Connecting Outlook for Windows on Windows clients manually

To manually configure Outlook for Windows on Windows.

Follow these steps to manually configure Outlook for Windows, also known as Outlook (new) or the new Outlook.

  1. In Windows, open Outlook for Windows.

  2. Choose Add account.

  3. In the Enter an email address to sign in text box, enter your email address.

  4. Choose Continue.

  5. On the Select your email provider page, scroll down to select IMAP and enter the password.

  6. Slide the Show more button.

  7. Under IMAP incoming server, replace the URL with imap.mail.{AWS-region}.awsapps.com and retain the Port to 993.

  8. Set the Secure connection type as SSL/TLS.

  9. Under SMTP username and password, retain the SMTP username and password.

  10. Under SMTP Outgoing server, enter the URL smtp.mail.{AWS-region}.awsapps.com and set the Port to 465.

  11. Set the Secure connection type as SSL/TLS.

  12. Choose Continue to add the account.

  13. On the Sync your IMAP account page, choose Continue.

  14. Choose Done.

Connecting Microsoft Outlook on Mac clients manually

To manually configure Outlook 2019 or later for Mac.

Follow these steps to manually configure Outlook for Outlook 2019 or later for Mac.

  1. In the Tools menu, choose Accounts. In the Accounts dialog box, choose + and New Account, type your Email Address, choose Continue, and under Choose the provider, choose Exchange.

    • If you’re using Outlook for Mac 2011, uncheck Configure automatically in the Enter your Exchange account information dialog box. For Authentication, choose User Name and Password.

  2. Type your Email address, Password, and User name where indicated. Make sure to type your full password.

  3. For Server, type the endpoint matching the AWS Region where your mailbox is located.

    • US West (Oregon)

      https://ews.mail.us-west-2.awsapps.com/EWS/Exchange.asmx

    • US East (N. Virginia)

      https://ews.mail.us-east-1.awsapps.com/EWS/Exchange.asmx

    • Europe (Ireland)

      https://ews.mail.eu-west-1.awsapps.com/EWS/Exchange.asmx

    Note

    If you don’t know the AWS Region where your mailbox is located, contact your system administrator.

  4. Choose Add Account to complete setup.

  5. After your account is successfully set up, it displays in the Accounts dialog box.

For more information about adding accounts in Outlook for Mac, see the following: