Amazon WorkMail
User Guide (Version 1.0)

What Is Amazon WorkMail?

Amazon WorkMail is a managed email and calendaring service with strong security controls and support for existing desktop and mobile email clients. You can access their email, contacts, and calendars wherever you use Microsoft Outlook, your browser, or your iOS and Android mobile devices. You can integrate Amazon WorkMail with your existing corporate directory and control both the keys that encrypt your data and the location where your data is stored.

Amazon WorkMail works with all major mobile devices and operating systems that support the Exchange ActiveSync protocol, including the Apple iPad, Apple iPhone, Amazon Kindle Fire, Amazon Fire Phone, Android, Windows Phone, and BlackBerry 10.

You can access Amazon WorkMail from Microsoft Outlook on Windows. You must have a valid Microsoft Outlook license to use Microsoft Outlook with Amazon WorkMail, which offers native support for the following versions of Microsoft Outlook:

  • Microsoft Outlook 2007, 2010, 2013, and 2016

  • Microsoft Outlook 2010 and 2013 Click-to-Run

  • Microsoft Outlook for Mac 2011

  • Microsoft Outlook 2016 for Mac

Amazon WorkMail supports IMAP clients. For the required configuration, see Connect to Your IMAP Client Application. POP3 clients are not currently supported.

You can access Amazon WorkMail using the web application:


To help protect your computer from malicious email attachments, we recommend that you install antivirus software.

Amazon WorkMail Pricing

With Amazon WorkMail, there are no upfront fees or commitments; you pay only for active user accounts. For more information, see Pricing.

Amazon WorkMail Limits

Amazon WorkMail has the following limits, which cannot be increased:

  • The maximum size for a mailbox is 50 GB per user.

  • The maximum size of an outgoing or incoming email message is 25 MB.

  • The maximum number of aliases per user is 100.

Amazon WorkMail Languages

Amazon WorkMail is available in the following languages:

  • English

  • Russian

  • French