Amazon WorkMail
User Guide (Version 1.0)

What Is Amazon WorkMail?

Amazon WorkMail is a managed email and calendaring service with strong security controls and support for existing desktop and mobile email clients. You can access your email, contacts, and calendars wherever you use Microsoft Outlook, your browser, or your iOS and Android mobile devices. Administrators can integrate Amazon WorkMail with existing corporate directories, controlling both the keys that encrypt their data and the location where the data is stored.

Amazon WorkMail System Requirements

Amazon WorkMail works with all major mobile devices and operating systems that support the Exchange ActiveSync protocol. These include the iPad, iPhone, Amazon Fire, Amazon Fire Phone, Android, Windows Phone, and BlackBerry 10. Users of macOS can add their Amazon WorkMail account to their Mail, Calendar, and Contacts apps.

You can access Amazon WorkMail from Microsoft Outlook. You must have a valid Microsoft Outlook license to use it with Amazon WorkMail, which offers native support for the following versions:

  • Office Outlook 2007, Outlook 2010, Outlook 2013, Outlook 2016, and Outlook 2019

  • Outlook 2010 and Outlook 2013 Click-to-Run

  • Outlook for Mac 2011, Outlook 2016 for Mac, and Outlook 2019 for Mac

Amazon WorkMail supports IMAP clients. For the required configuration, see Getting Started with an IMAP Client Application. POP3 clients are not currently supported.

You can access Amazon WorkMail using the web application:


To help protect your computer from malicious email attachments, we recommend that you install antivirus software.

Amazon WorkMail Pricing

With Amazon WorkMail, there are no upfront fees or commitments; you pay only for active user accounts. For more information, see Pricing.

Amazon WorkMail Limits

Amazon WorkMail has the following limits, which cannot be increased:

  • The maximum size for a mailbox is 50 GB per user.

  • The maximum size of an outgoing or incoming email message is 25 MB.

  • The maximum number of aliases per user is 100.

Amazon WorkMail Languages

Amazon WorkMail is available in the following languages:

  • English

  • Russian

  • French