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Amazon WorkMail
User Guide (Version 1.0)

Working with Email Messages

Send, copy, move, print, and delete email messages from Amazon WorkMail. If your administrator has created an alias for you, you can also send email as an alias.

Sending Email Messages

You can create and send a message to one or more recipients, include attachments, set the priority, or add a flag to indicate that the message is important.

To send a message

  1. In the Amazon WorkMail web application, choose the mail icon on the shortcut bar.

  2. On the menu bar, choose + New item and New email.

    Tip

    You can also choose the plus sign (+) on the tab bar.

  3. To add recipients, for To, type one or more names. Amazon WorkMail suggests previously used email addresses. You can remove suggestions from this list by selecting a name and choosing Delete.

    To add users from the address book or to add them to the CC or BCC fields, choose To, and select one or more users from the address book as appropriate.

  4. (Optional) Do one of the following:

    • To add an attachment, choose Attach. For more information on attachments, see Working with Attachments.

    • To mark the message as important or high priority, low priority, or for follow-up, choose the exclamation mark (!), down arrow, or flag icon.

    • To mark the message for follow-up or as a completed task, choose the flag or the checkmark icon.

    • To save the message as a draft in the Drafts folder, choose Save.

  5. Enter your text in the lower half of the contents pane, and choose Send.

Sending Email from an Alias

You can send and receive email using an alias that your administrator configures for you. Recipients outside of your organization then see the sender as your alias address instead of your primary address. For information about configuring aliases, see Edit User Email Addresses.

Note

If you send an email from an alias to someone in your organization, the message is still received from your primary address.

To send an email from an alias

  1. In the Amazon WorkMail web application, choose the mail icon on the shortcut bar and choose + New item, New email.

  2. For From, type the alias from which to send email.

    Tip

    To include a display name, use the SMTP standard format Your Name <youralias@domain.com>.

  3. When you're ready to send the email, choose Send.

Note

For information about sending email as a delegate, see Working with Delegates.

Copying or Moving Email Messages

You can copy or move a message from one folder to another.

To copy or move a message

  1. In the Amazon WorkMail web application, choose the mail icon on the shortcut bar.

  2. Do one of the following:

    • To copy an item, select the message in the contents pane and choose Copy/Move.

    • To copy more than one message, press the Ctrl key while you select each message in the contents pane, and then choose Copy/Move.

    • To move a single message, drag the item to its new location.

      Tip

      The folder names directly under the dragged message are highlighted and show the target location when you release the message.

    • To move multiple consecutive messages, press the Shift key while you select all the messages to move, and then drag them to the desired folder.

    • To move messages that are not consecutive, press the Ctrl key while you select each message to move, release the Ctrl key, and then drag them into the designated folder.

  3. In the Copy/move messages dialog box, select the destination folder and choose either Copy or Move.

If you have a printer attached to your computer and your computer is set up to print documents, you can print your messages.

To print a message

  1. In the Amazon WorkMail web application, on the shortcut bar, choose the mail icon.

  2. In the navigation pane, select the folder that contains the message to print.

  3. In the contents pane, select the message to print and choose Print on the menu bar.

Deleting Email Messages

When you no longer need an email message, you can delete it. Deleting unwanted email also helps you to free up space in your inbox.

To delete a message

  1. In the Amazon WorkMail web application, choose the mail icon on the shortcut bar.

  2. Do one of the following:

    • In the contents pane, select a message and press the Delete key.

    • In the contents pane, open the message and choose Delete.

    • In the Message tab, choose Delete.

If you mistakenly delete a message, calendar item, or contact, you can restore it. All deleted email, calendar items, and contacts are stored in the Deleted Items folder in the application.

Note

You can only restore items that are still in the Deleted Items folder. If you've emptied the Deleted Items folder, those items are unrecoverable.

To restore a deleted item

  1. In the Amazon WorkMail web application, choose the mail icon on the shortcut bar.

  2. In the Deleted Items folder, select the message to restore and choose Copy/Move.

    Tip

    You can also choose the plus sign (+) on the tab bar.

  3. In the Copy/move messages dialog box, select the destination folder and choose Move.