Working with email rules

You use inbox rules to route emails from your mailbox in Amazon WorkMail. You can forward or redirect emails to external email addresses and to Amazon WorkMail users, resources, or groups, but not to personal distribution lists in your Contacts folder.

Note

Email rules don't work for recipients in Bcc.

To create an email rule

1. In the Amazon WorkMail web application, choose the gear icon in the upper-right corner of the screen.

2. Choose Email rules, then New.

3. In the Rule name box, enter a name and ensure that the Active rule check box is selected.

4. Under Conditions, open the When the message list and choose a condition, such as is sent only to me.

   To add conditions, choose Add and select another condition from the second list.

   Note

   To match a string with special HTML characters for the condition Includes these rules in the body, remove any left angle brackets from the string. This allows matching against email body text that contains HTML markup.

5. Under Actions, open the Then list and choose an action, such as Move message to folder.

   To add an action, choose Add and select an action from the second list.

6. Choose OK, Save changes.

Note

To use the is sent to email rule, the To: or CC: fields of the email message must list the recipients.

To create an email forwarding rule

1. In the Amazon WorkMail web application, choose the gear icon in the upper-right corner of the screen.

2. Choose Email rules, then New.

   The New email rule dialog box appears.

3. In the Rule name box, enter a name for the rule and ensure that the Active rule check box is selected.

4. Under Conditions, open the When the message list and choose is received from.

   The Select sender(s) link appears.

5. Choose Select sender(s), choose the sender whose messages you want to forward, choose To, ensure that the sender's email address appears in that box, then choose Ok.

   Note

   To select multiple senders, press Shift and choose the additional senders. If you need more conditions, choose Add and select another condition from the list that appears.

   When done, you return to the New email rule dialog box, and the sender or senders' email addresses appear in place of Select sender(s).

6. Under Actions, open the Then list and choose Forward the message to, then choose the Select recipient(s) link. Choose the recipient that you want to forward to, choose To, then Ok.

   That returns you to the to the New email rule dialog box, and the sender or senders' email addresses appear in place of Select recipient(s).

   Note

   To add an action, choose Add and select a condition from the second list.

7. Choose Ok to accept the new rule. The rule then appears on your email rules page.

The recipients see that you forwarded the messages, and the system copies forwarded messages to your mailbox. Finally, Amazon WorkMail doesn't forward bounced messages, messages rejected by a recipient's email server.

To create an email redirect rule

1. Repeat steps 1 through 3 in the previous procedure.

2. Under Conditions, open the When the message list and choose is received from. Choose Select sender(s) and follow the steps in the previous procedure to select one or more senders. You can also add conditions as needed.

3. Under Actions, choose Redirect the message to, then Select recipient(s) and follow the steps in the previous procedure to add one or more recipients. You can also add actions as needed.

4. Follow the remaining steps in the previous procedure to save the rule.

The recipient of the redirected email sees it as coming from the original sender. Also, Amazon WorkMail does not redirect bounced emails—messages rejected by a recipient's email server—unless they pass certain checks. For more information about those checks, contact your system administrator.