Amazon WorkMail
User Guide (Version 1.0)

Working with Email Rules

Use email rules to route emails from your mailbox in Amazon WorkMail. You can forward or redirect emails to external email addresses and to Amazon WorkMail users, resources, or groups, but not to personal distribution lists in your Contacts folder.

To create an email rule

  1. In the Amazon WorkMail web application, choose the gear icon.

  2. Choose Email rules, New.

  3. For Rule name, enter a name, and select Active rule.

  4. For Conditions, choose the conditions for the rule, such as is sent only to me.

    Note

    To match a string with special HTML characters for the condition Includes these rules in the body, remove any left angle brackets from the string. This allows matching against email body text that contains HTML markup.

  5. For Actions, choose the actions for the rule, such as Move message to folder.

  6. Choose OK, Save changes.

To create an email forwarding rule

  1. In the Amazon WorkMail web application, choose the gear icon.

  2. Choose Email rules, New.

  3. For Rule name, enter a name, and select Active rule.

  4. For Actions, choose Forward the message to, Select recipient(s). Enter the email addresses to forward email to, and choose To, OK.

    1. Optionally, choose additional actions, such as Delete the message or Move message to folder.

  5. Choose OK, Save changes.

  6. The recipient of the forwarded email sees that it was forwarded from you, and a copy of the email remains in your mailbox.

Bounced emails are not forwarded.

To create an email redirect rule

  1. In the Amazon WorkMail web application, choose the gear icon.

  2. Choose Email rules, New.

  3. For Rule name, enter a name, and select Active rule.

  4. For Conditions, choose is sent to, Select recipient(s). Enter the user account from which to redirect email, and choose To, OK.

    1. Optionally, choose additional conditions such as received from or includes these words in the subject.

  5. For Actions, choose Redirect the message to, Select recipient(s). Enter the email addresses to redirect email to, and choose To, OK.

  6. Choose OK, Save changes.

  7. The recipient of the redirected email sees it as coming from the original sender.

Emails that bounce and do not pass Sender Policy Framework (SPF) and DomainKeys Identified Mail (DKIM) key checks are not redirected.