Setting up mobile device clients for Amazon WorkMail

Note

Make sure AutoDiscover is configured before you setup your mobile device client.

Amazon WorkMail uses AutoDiscover to configure your mobile device client. For information, see Enabling AutoDiscover in the Amazon WorkMail Administrator Guide.

Use Exchange ActiveSync to connect your Android or iOS mobile device to Amazon WorkMail.

Note

Amazon WorkMail does not support draft synchronization with Android or iOS mobile devices.

Connect your Android device

Amazon WorkMail supports Exchange ActiveSync for integration with Android devices. To connect your Android device to your Amazon WorkMail email account, you need your Amazon WorkMail email address and password.

To connect your Amazon WorkMail account to your Android device

1. On your Android device, open the Settings page.

2. Choose Accounts, and then choose Add accounts.

3. Choose Exchange, then enter your email address and choose Next.

4. Enter your password. After your device connects with the mail server, choose Save.

Connect your iOS device

Amazon WorkMail supports Microsoft Exchange ActiveSync for integration with iOS devices. To connect your iOS device to your Amazon WorkMail email account, you need your Amazon WorkMail email address and password.

Note

If your organization has enabled mobile device management, you may be required to set a password when you connect your device.

To connect your Amazon WorkMail account to your iOS device

1. On your iOS device, choose Settings.

2. Scroll down to Mail.

3. Choose Accounts, Add Account, and then choose Microsoft Exchange.

4. Do one of the following:

   • In iOS 11 and later, enter your Amazon WorkMail email address and a description for the account. Choose Next, Sign in, and then enter the password associated with your email address.

   • In versions of iOS earlier than iOS 11, enter your Amazon WorkMail email address, password, a description for the account, and then choose Next.

   Note

   In iOS 11 and later, automatic configuration works if you use your organization's alias.awsapps.com complementary domain, or if you use a custom domain with AutoDiscover Phase 2 that is configured for the domain. For more information, see Use AutoDiscover to configure endpoints.

5. Do one of the following:

   • In the Exchange confirmation dialog box, select the items to synchronize with your device, and then choose Save.

   • If your account can't be found, you are prompted to provide the name of your Exchange server, the server's domain, your user name, and your password. For more information, see Manually connect your mobile device.

Manually connect your mobile device

If your mobile device doesn't support AutoDiscover, or if automatic configuration failed, you can manually configure the client by providing the following information.

Required Information	Description
Type of account	Exchange
Protocol	ActiveSync
Domain	Empty
User name or Domain/User name	Email address associated with your Amazon WorkMail account
Password	Your password
Server	The endpoint matching the AWS Region where your mailbox is located: US West (Oregon) mobile.mail.us-west-2.awsapps.com US East (N. Virginia) mobile.mail.us-east-1.awsapps.com Europe (Ireland) mobile.mail.eu-west-1.awsapps.com Note If you don't know the AWS Region where your mailbox is located, contact your system administrator.

Setting up Microsoft Outlook for Android and iOS

You can use your Amazon WorkMail account to setup and use Microsoft Outlook on your Android or iOS devices.

To use your Amazon WorkMail to configure Microsoft Outlook

1. Open the Microsoft Outlook app on your device.

2. Choose Accounts. Enter your Amazon WorkMail address and choose Add Account.

   Note

   If you are asked to select a service or protocol, choose Exchange.

3. On the configuration screen, do the following:

   • Password –Enter your Amazon WorkMailaccount password.

   • Server – Enter the Exchange ActiveSync URL for your AWS Region. For a list of available Exchange ActiveSync URLs, see Amazon WorkMail endpoints and quotas.

   • Domain – Enter your Amazon WorkMail address' domain.

   • Username – Enter your Amazon WorkMail address

4. Choose Sign-in.