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Amazon WorkMail
User Guide (Version 1.0)

Getting Started with a Mobile Device

Get started with Amazon WorkMail by connecting your Android or iOS mobile device.

Connect Your Android Device

Amazon WorkMail supports Exchange ActiveSync for integration with Android devices, so to connect your Android device to your Amazon WorkMail email account you need your Amazon WorkMail email address and password.

To connect your Amazon WorkMail account to your Android device

  1. On your Android device, choose Apps, Email, Add Account.

  2. Depending on which options are available in your mail app, choose Exchange or choose Microsoft Exchange ActiveSync. For more information, see Set up email in Android email app.

  3. In the dialog box, type your Amazon WorkMail email address, password, a description for the account, and then choose Next.

    Note

    If your account cannot be found, you are prompted to provide the name of your Exchange server, domain, user name, and password. For more information, see Manually Connect Your Mobile Device.

  4. In the Exchange confirmation dialog box, select the items to synchronize with your device, and then choose Save.

    You can now use your Android email app with your Amazon WorkMail email account.

    Note

    Amazon WorkMail does not support draft synchronization with Android devices.

Connect Your iOS Device

Amazon WorkMail supports Microsoft Exchange ActiveSync for integration with iOS devices. To connect your iOS device to your Amazon WorkMail email account, you need only your Amazon WorkMail email address and password.

Note

If your organization has enabled mobile device management, you may be required to set a password to connect your device.

To connect your Amazon WorkMail account to your iOS device

  1. On your iOS device, choose Settings, and then scroll down to Accounts & Passwords (or in older versions, Mail).

  2. Choose Add Account and Exchange.

    Note

    In older versions, select Accounts, Add Account, Exchange.

  3. In iOS 11, type your Amazon WorkMail email address and a description for the account, choose Next, Sign in, and type the password associated with your email address.

    Note

    In older versions, type your Amazon WorkMail email address, password, a description for the account, and choose Next.

    In iOS 11, automatic configuration works if you use a complementary domain, such as awsapps.com, or if you use a customer domain and Autodiscover Phase 2. For more information, see Use AutoDiscover to Configure Endpoints.

    If your account cannot be found, you are prompted to provide the name of your Exchange server, domain, user name, and password. For more information, see Manually Connect Your Mobile Device. In the Exchange confirmation dialog box, select the items to synchronize with your device, and then choose Save.

    You can now use your iOS device with your Amazon WorkMail account.

    Note

    Amazon WorkMail does not support draft synchronization with iOS devices.

Manually Connect Your Mobile Device

If your mobile device doesn't support auto-discover or if automatic configuration failed, you can manually configure the client by providing the following information:

Required Information Description

Type of account

Exchange

Protocol

ActiveSync

Domain

Empty

Username

Email address associated with your Amazon WorkMail account

Password

Your password

Server

The endpoint matching the AWS Region where your mailbox is located:

  • us-west-2

    mobile.mail.us-west-2.awsapps.com

  • us-east-1

    mobile.mail.us-east-1.awsapps.com

  • eu-west-1

    mobile.mail.eu-west-1.awsapps.com

Note

If you don't know the AWS Region where your mailbox is located, contact your system administrator.