Signing in to the Amazon WorkMail web client - Amazon WorkMail

Signing in to the Amazon WorkMail web client

Amazon WorkMail has a web-based client that you use to access your Amazon WorkMail account from a web browser. The Amazon WorkMail web client includes integrated applications, such as Mail, Calendar, and Contacts. To get started with the Amazon WorkMail web client, you need a broadband internet connection and the latest version of one of the following web browsers:

  • Google Chrome – Version 22 or later

  • Mozilla Firefox – Version 27 or later

  • Safari – Version 7 or later

  • Internet Explorer – Version 11

  • Microsoft Edge

Your Amazon WorkMail system administrator provides you with your initial sign-in credentials, which consist of a user name and a password. To recover a lost or forgotten password, contact your administrator.

Your administrator also provides you with a unique Amazon WorkMail web client URL. This URL contains a unique alias set up by your Amazon WorkMail site administrator. The web client URL looks like this: Replace alias with the alias you received from your site administrator.

To sign in to the Amazon WorkMail web client
  1. In your web browser, enter the web client URL provided by your Amazon WorkMail administrator. For example,

  2. For Username, enter the user name provided by your Amazon WorkMail administrator.


    Don't enter your full email address. User names are case-sensitive.

  3. For Password, enter your password.

  4. Choose Sign In.

Changing Amazon WorkMail web client settings

You can change many of the default settings for the Amazon WorkMail web client.

To change the Amazon WorkMail web client settings
  1. In the Amazon WorkMail web client, on the menu bar, choose Settings (the gear icon).

  2. In the navigation pane, select the General tab, Email tab, Email Rules tab, Automatic response tab, or Calendar tab to update setting in each catergory.

  3. Press the F5 key to refresh and activate the new settings.

For more information about changing specific settings, see the following topics.

General settings

View mailbox usage and set your password, preferred language, and default address book from the General tab using the following settings.

Change password

To change your password, choose Change password, and then follow the instructions on the screen.


If Amazon WorkMail is integrated with your corporate directory, you might have to change your password using Microsoft Windows or corporate password management tools. Contact your Amazon WorkMail administrator for details if you are unsure.


To change the language in which Amazon WorkMail is displayed, select a language from the list. To change your date format and time format, select a format from the list.

Mailbox Usage

Shows the current amount of storage space used. To reduce your mailbox size you can empty the Deleted Items folder, delete older messages, or delete messages with large attachments from your folders.

Address Book

To select a default address book, in Select Default Folder, select the address book to use.

The default address book is loaded when choosing Address book from the main menu bar, or when selecting the To, Cc, or Bcc field when composing a new email.

Email settings

Change email preview, formatting, font, and other options from the Email tab using the following settings.

Display preview pane

You can choose to view a preview of items to either the right of the content pane or below the content pane. You can also choose to turn off the preview pane.


Changing the view from the mail application using the View menu also updates this Display preview pane setting.

Close email when responding

When selected, the original email closes when you reply to it. Deselect this setting to compose replies in a separate tab from the original message.


You can compose new mail messages as Plain text or HTML.

Default font

Specifies the default font used in all new email messages.

Default font size

Specifies the size of the default font.

Always request a read receipt

Select this check box to automatically request read receipts for every email message you send.

Respond to read receipt

Select whether Amazon WorkMail should always send a read receipt, never send a read receipt, or whether you should be prompted before sending a read receipt.


You can create several signatures for different purposes. For example, you can create a signature for business and one for private use, or create a long signature for new email messages and a short signature for replies and forwards.

(Optional) After you create one or more signatures, you can also specify which one to use for new email messages and which one to use for replies and forwards.

Email rules settings

Email rules can help you focus on important email messages and keep your inbox organized. Rules are stored on the server so that they can filter the mail before it arrives in your inbox.

You can create as many rules as you want. With each rule, you can set different conditions to activate the rule. You can also set various follow-up actions to perform after the rule has been activated.

You can construct complex rules to deal with large email volumes or complex workflows.

To create a new email rule
  1. From the Email Rules tab, choose New.

  2. In the New email rule dialog box, define the rule.

You can set a variety of conditions and actions that Amazon WorkMail performs on every email message that meets your defined criteria.

Automatic response settings

Mark yourself in or out of the office from the Automatic Response tab. You can also specify the message that is sent automatically in reply to all incoming messages while you are away.

To prevent someone who is sending you several email messages per day from getting a reply on each message, automatic responses are only sent once to any specific email address. This also prevents a mail flood in case the person who sends you the email message also has automatic responses turned on.

When Automatic response is enabled, and you sign on to the Amazon WorkMail web client, a warning message is shown to remind you that the Automatic response is set. The warning message also prompts you to turn automatic responses off.

Calendar settings

Set your calendar format, default reminder time, and other options using the following settings.

First day of the week

If your week starts on a different day instead of Monday, you can change it to that day using this setting.

First week of the year

Specify whether the calendar should count weeks from the first full week, or first partial week, of a new year.

Start of workday, End of workday

Specify the part of the day that is marked as your workday. The calendar shows this time period in a different color so that you can see when an appointment or meeting is scheduled outside office hours. The default values for office hours are 8:30 - 17:30 (8:30 AM - 5:30 PM).

Calendar resolution

If your appointments frequently start at times other than each half or whole hour, or have a duration other than multiples of 30 minutes, then change this value to better fit your needs.


Setting the value to less than 30 minutes makes the Amazon WorkMail web application zoom in on the calendar. This may cause you to scroll more when accessing your calendar on a smaller screen.

View multiple calendars

Specify how multiple calendars should be displayed by default in the Calendar. Side-by-side displays all calendars next to each other. Overlay displays all calendars transparently on top of each other, where each calendar has its own color.


This setting has no effect when you are only displaying one calendar.

Default reminder time

Specify how long before the start of the appointment the default reminder should occur. This setting can be overruled for any appointment by editing it manually in the calendar. The default is 15 minutes.

Default all-day appointment reminder time

Specify the reminder time that is automatically set when you create a new all-day appointment. The default is 18 hours. This setting can be overruled for any appointment by editing it manually in the calendar.