Amazon Connect events

Amazon Connect sends service events directly to EventBridge, as well as via AWS CloudTrail.

Amazon Connect service events

Amazon Connect sends the following events directly to EventBridge:

• Contact Lens Analysis State Change

• Rule for Contact Lens Post Call Matched

• Rule for Contact Lens Realtime Matched

• Contact Lens Realtime Rules Matched

• Contact Lens Post Call Rules Matched

• Amazon Connect Rules Action Execution Failed

• Contact Lens Post Chat Rules Matched

• Contact Lens After Chat Work Rules Matched

• Contact Lens After Call Work Rules Matched

• Contact Lens Evaluation Rules Matched

• Contact Lens Realtime Chat Rules Matched

• Metrics Rules Matched

• Contact Lens Automated Evaluation Submission Failed

• Contact Lens Evaluation Export Failed

• Amazon Connect Contact Event

Delivery type: Best effort

To match against all events from this service, create an event pattern that matches against the following event attribute:

• source: aws.connect

{
  "source": ["aws.connect"]
}

To match against specific events, include a detail-type attribute specifying an array of event names to match. For example:

{
  "source": ["aws.connect"],
  "detail-type": ["Contact Lens Analysis State Change"]
}

For more information, see Creating event patterns in the Amazon EventBridge User Guide.

Amazon Connect events delivered via AWS CloudTrail

AWS CloudTrail sends events originating from Amazon Connect to EventBridge. AWS services deliver events to CloudTrail on a best effort basis. For more information, see AWS service events delivered via AWS CloudTrail in the Amazon EventBridge User Guide.

To match events from this service delivered by AWS CloudTrail, create an event pattern that matches against the following event attributes:

• source: aws.connect

• eventSource: connect.amazonaws.com

{
  "source": ["aws.connect"],
  "detail-type": ["AWS API Call via CloudTrail"],
  "detail": {
    "eventSource": ["connect.amazonaws.com"]
  }
}

To match against a specific API calls from this service, include an eventName attribute specifying an array of API calls to match:

{
  "source": ["aws.connect"],
  "detail-type": ["AWS API Call via CloudTrail"],
  "detail": {
    "eventSource": ["connect.amazonaws.com"],
    "eventName": ["api-action-name"]
  }
}