Problem: Suspended account causing enrollment or environment validation failure - Landing Zone Accelerator on AWS

Problem: Suspended account causing enrollment or environment validation failure

After you suspend accounts from your AWS Organization, the solution environment validation feature still attempts to enroll and validate these suspended accounts in the Prepare stage unless you contain them within an ignored OU. You will receive a Core pipeline error until you complete the following resolution steps.

Resolution

Follow the steps in Closing an account. The solution then ignores the suspended account.

For AWS Control Tower-based environments

If you run the Core pipeline before ignoring the account, the account might have a tainted Account Factory product associated with it. Use the following procedure to remove that resource:

  1. Follow the steps in Closing an account.

  2. Sign in to the Service Catalog console from your Management account.

  3. Select Provisioned products from the navigation menu.

  4. Choose Account in the Access Filter drop-down menu.

  5. Select the Control Tower Account Factory product that failed provisioning. From the drop-down menu, select Terminate.