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Feedback notification settings are configured on a per-verified-identity basis (each email address and domain that you verify has configurable feedback notification settings). You must specify separate feedback notification configurations for different senders, as there is no global setting.
If a configuration is specified for a domain, it will apply to all mail sent from email addresses in that domain except for those email addresses that are also verified. The configurations for email addresses are completely separate from the configuration for the domain, so changing the domain configuration will have no effect on the email address configuration.
For example, if you verify only example.com and set its feedback notification topics, feedback for email from firstname.lastname@example.org will use those topics. If you verify both example.com and email@example.com, firstname.lastname@example.org will NOT use feedback settings for example.com, whether or not they are set. Each verified identity must have its own configuration.
You can configure feedback notifications by using the AWS Management Console or by using the Amazon SES API, as described in the following sections.
Any functionality (such as feedback notifications and Easy DKIM) that you set up for a domain will apply to all email addresses in that domain except for email addresses that you individually verified. Individually verified email addresses use separate settings.
To configure feedback notifications using the AWS Management Console
Sign in to the AWS Management Console and open the Amazon SES console at https://console.aws.amazon.com/ses.
In the Navigation pane, under Verified Senders, click Email Addresses or Domains, depending on whether you want to configure feedback notifications for an email address or domain.
In the list of verified senders, click the Details page icon (the icon with the magnifying glass, not the expansion icon) to the left of the email address or domain for which you wish to configure feedback notifications.
On the verified sender's Details page, expand Feedback.
To configure feedback notifications, click Edit Configuration.
In the dialog box, specify the existing Amazon SNS topics for bounces and complaints you want to use, or create a new SNS topic. You can choose to publish bounces and complaints to the same SNS topic or to different SNS topics. If you want to use an SNS topic that you do not own, you must configure your AWS Identity and Access Management (IAM) policy to allow publishing from the SNS topic's Amazon Resource Name (ARN). For information about how to control access to your SNS topic through the use of access policies, see Managing Access to Your Amazon SNS Topics.
Changes made to your settings on this page will take a few minutes to take effect.
If you configure Amazon SNS topics for both bounces and complaints for an identity, you can disable email notifications of bounces and complaints entirely by selecting Disabled for Feedback Forwarding.
Click Save Config to save your notification configuration.
Note that you will be charged standard Amazon SNS rates for bounce and complaint notifications. For more information, see the Amazon SNS pricing page.
If an attempt to publish to your Amazon SNS topic fails because the topic has been deleted or your AWS account no longer has permissions to publish to it, the Amazon SES configuration for that topic for the sending identity will be deleted, feedback forwarding will be re-enabled for that identity, and you will be notified of the change via email. If you have multiple identities configured to use that topic, each identity will have its topic configuration changed when each identity experiences a failure to publish to that topic.
You can also configure feedback notifications with the Amazon SES API. The following actions are available:
You can use these API actions to write a customized front-end application for feedback notification. For a complete description of the API actions related to feedback notification, go to the Amazon Simple Email Service API Reference.