AWS::Connect::RoutingProfile - AWS CloudFormation

AWS::Connect::RoutingProfile

Creates a new routing profile.

Syntax

To declare this entity in your AWS CloudFormation template, use the following syntax:

JSON

{ "Type" : "AWS::Connect::RoutingProfile", "Properties" : { "AgentAvailabilityTimer" : String, "DefaultOutboundQueueArn" : String, "Description" : String, "InstanceArn" : String, "MediaConcurrencies" : [ MediaConcurrency, ... ], "Name" : String, "QueueConfigs" : [ RoutingProfileQueueConfig, ... ], "Tags" : [ Tag, ... ] } }

YAML

Type: AWS::Connect::RoutingProfile Properties: AgentAvailabilityTimer: String DefaultOutboundQueueArn: String Description: String InstanceArn: String MediaConcurrencies: - MediaConcurrency Name: String QueueConfigs: - RoutingProfileQueueConfig Tags: - Tag

Properties

AgentAvailabilityTimer

Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.

Required: No

Type: String

Allowed values: TIME_SINCE_LAST_ACTIVITY | TIME_SINCE_LAST_INBOUND

Update requires: No interruption

DefaultOutboundQueueArn

The Amazon Resource Name (ARN) of the default outbound queue for the routing profile.

Required: Yes

Type: String

Pattern: ^arn:aws[-a-z0-9]*:connect:[-a-z0-9]*:[0-9]{12}:instance/[-a-zA-Z0-9]*/queue/[-a-zA-Z0-9]*$

Update requires: No interruption

Description

The description of the routing profile.

Required: Yes

Type: String

Minimum: 1

Maximum: 250

Update requires: No interruption

InstanceArn

The identifier of the Amazon Connect instance.

Required: Yes

Type: String

Pattern: ^arn:aws[-a-z0-9]*:connect:[-a-z0-9]*:[0-9]{12}:instance/[-a-zA-Z0-9]*$

Update requires: No interruption

MediaConcurrencies

The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.

Required: Yes

Type: Array of MediaConcurrency

Update requires: No interruption

Name

The name of the routing profile.

Required: Yes

Type: String

Minimum: 1

Maximum: 127

Update requires: No interruption

QueueConfigs

The inbound queues associated with the routing profile. If no queue is added, the agent can make only outbound calls.

Required: No

Type: Array of RoutingProfileQueueConfig

Minimum: 1

Maximum: 10

Update requires: No interruption

Tags

The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.

Required: No

Type: Array of Tag

Maximum: 50

Update requires: No interruption

Return values

Ref

When you pass the logical ID of this resource to the intrinsic Ref function, Ref returns the routing profile name. For example:

{ "Ref": "myRoutingProfileName" }

For more information about using the Ref function, see Ref.

Fn::GetAtt

The Fn::GetAtt intrinsic function returns a value for a specified attribute of this type. The following are the available attributes and sample return values.

For more information about using the Fn::GetAtt intrinsic function, see Fn::GetAtt.

RoutingProfileArn

The Amazon Resource Name (ARN) of the routing profile.