Actions, resources, and condition keys for AWS Support - AWS Identity and Access Management

Actions, resources, and condition keys for AWS Support

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AWS Support (service prefix: support) provides the following service-specific resources, actions, and condition context keys for use in IAM permission policies.

References:

Actions defined by AWS Support

You can specify the following actions in the Action element of an IAM policy statement. Use policies to grant permissions to perform an operation in AWS. When you use an action in a policy, you usually allow or deny access to the API operation or CLI command with the same name. However, in some cases, a single action controls access to more than one operation. Alternatively, some operations require several different actions.

The Resource types column indicates whether each action supports resource-level permissions. If there is no value for this column, you must specify all resources ("*") in the Resource element of your policy statement. If the column includes a resource type, then you can specify an ARN of that type in a statement with that action. Required resources are indicated in the table with an asterisk (*). If you specify a resource-level permission ARN in a statement using this action, then it must be of this type. Some actions support multiple resource types. If the resource type is optional (not indicated as required), then you can choose to use one but not the other.

For details about the columns in the following table, see The actions table.

Note

AWS Support provides the ability to access, modify and resolve cases, as well as use Trusted Advisor actions. When you use Support API to call Trusted Advisor-related actions, none of the "trustedadvisor:*" actions restrict your access. The "trustedadvisor:*" actions apply only to Trusted Advisor in the AWS Console.

Actions Description Access level Resource types (*required) Condition keys Dependent actions
AddAttachmentsToSet Adds one or more attachments to an AWS Support case. Write
AddCommunicationToCase Adds a customer communication to an AWS Support case. Write
CreateCase Creates a new AWS Support case. Write
DescribeAttachment Returns the description for an attachment. Read
DescribeCaseAttributes This is an internally managed function which allows secondary services to read AWS Support case attributes. Read
DescribeCases Returns a list of AWS Support cases that matches the given inputs. Read
DescribeCommunications Returns the communications and attachments for one or more AWS Support cases. Read
DescribeIssueTypes Returns issue types for AWS Support cases. Read
DescribeServices Returns the current list of AWS services and categories that applies to each service. Read
DescribeSeverityLevels Returns the list of severity levels that can be assigned to an AWS Support case. Read
DescribeSupportLevel Returns the support level for an AWS Account identifier. Read
DescribeTrustedAdvisorCheckRefreshStatuses Returns the status of a Trusted Advisor refresh check based on a list of check identifiers. Read
DescribeTrustedAdvisorCheckResult Returns the results of the Trusted Advisor check that has the specified check identifier. Read
DescribeTrustedAdvisorCheckSummaries Returns the summaries of the results of the Trusted Advisor checks that have the specified check identifiers. Read
DescribeTrustedAdvisorChecks Returns a list of all available Trusted Advisor checks, including name, identifier, category and description. Read
InitiateCallForCase This is an internally managed function to initiate a call on AWS Support Center. Write
InitiateChatForCase This is an internally managed function to initiate a chat on AWS Support Center. Write
PutCaseAttributes This is an internally managed function which allows secondary services to attach attributes to AWS Support cases. Write
RateCaseCommunication Rate an AWS Support case communication. Write
RefreshTrustedAdvisorCheck Requests a refresh of the Trusted Advisor check that has the specified check identifier. Write
ResolveCase Resolves an AWS Support case. Write
SearchForCases Returns a list of AWS Support cases that matches the given inputs. Read

Resource types defined by AWS Support

AWS Support does not support specifying a resource ARN in the Resource element of an IAM policy statement. To allow access to AWS Support, specify “Resource”: “*” in your policy.

Condition keys for AWS Support

Support has no service-specific context keys that can be used in the Condition element of policy statements. For the list of the global context keys that are available to all services, see Available keys for conditions.