Reset a lost or forgotten root user password - AWS Identity and Access Management

Reset a lost or forgotten root user password

When you first created your AWS account, you provided an email address and password. These are your AWS account root user credentials. If you forget your root user password, you can reset the password from the AWS Management Console.

Important

Having trouble signing in to AWS? Make sure that you're on the correct AWS sign-in page for your type of user. If you are the AWS account root user (account owner), you can sign in to AWS using the credentials that you set up when you created the AWS account. If you are an IAM user, your account administrator can give you the credentials that you can use to sign in to AWS. If you need to request support, do not use the feedback link on this page, as the form is received by the AWS Documentation team, not AWS Support. Instead, on the Contact Us page choose Still unable to log into your AWS account and then choose one of the available support options.

To reset your root user password:

  1. Open the AWS Management Console and sign in using your root user credentials.

    For instructions, see Sign in to the AWS Management Console as the root user in the AWS Sign-In User Guide.

    Note

    If you are signed in to the AWS Management Console with IAM user credentials, then you must sign out before you can reset the root user password. If you see the account-specific IAM user sign-in page, choose Sign-in using root account credentials near the bottom of the page. If necessary, provide your account email address and choose Next to access the Root user sign in page.

  2. Choose Forgot your password?.

    Note

    If you are an IAM user, this option is not available. The Forgot your password? option is only available for the root user account. IAM users must ask their administrator to reset a forgotten password. For more information, see I forgot my IAM user password for my AWS account. If you sign in through the AWS access portal, see Resetting your IAM Identity Center user password.

  3. Provide the email address that is associated with the account. Then provide the CAPTCHA text and choose Continue.

  4. Check the email that is associated with your AWS account for a message from Amazon Web Services. The email will come from an address ending in @verify.signin.aws. Follow the directions in the email. If you don't see the email in your account, check your spam folder. If you no longer have access to the email, see I don't have access to the email for my AWS account in the AWS Sign-In User Guide.