Updating contact information and ownership for a domain

For the administrative and technical contacts for a domain, you can change all contact information without having to authorize the changes. For more information, see Updating contact information for a domain.

For the registrant contact, you can change most values without having to authorize the changes. However, for some TLDs, changing the owner of a domain requires authorization. For more information, see the applicable topic.

Who is the owner of a domain?

When the contact type is Person and you change the First Name or Last Name fields for the registrant contact, you change the owner of the domain.

When the contact type is any value except Person and you change Organization, you change the owner of the domain.

Note the following about changing the owner of a domain:

• For some TLDs, there's a fee to change the owner of a domain. To determine whether there's a fee for the TLD for your domain, see the "Change Ownership Price" column in Amazon Route 53 Pricing for Domain Registration.

  Note

  You can't use AWS credits to pay the fee, if any, to change the owner of a domain.

• For some TLDs, when you change the owner of a domain, we send an authorization email to the email address for the registrant contact. The registrant contact must follow the instructions in the email to authorize the change.

• For some TLDs, you need to fill out a Change of Domain Ownership Form and provide proof of identity so that an Amazon Route 53 support engineer can update the values for you. If the TLD for your domain requires a Change of Domain Ownership form, the console displays a message that links to a form for opening a support case. For more information, see Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

TLDs that require special processing to change the owner

When you change the owner of a domain, the registries for some TLDs require special processing. If you're changing the owner for any of the following domains, perform the applicable procedure. If you're changing the owner for any other domain, you can change the owner yourself, either programmatically or using the Route 53 console. See Updating contact information for a domain.

The following TLDs require special processing to change the owner of the domain:

.be, .cl, .com.br, .com.sg, .es, .fi, .ru, .se, .sg, .sh

.be

You must get a transfer code from the registry for .be domains, and then open a case with AWS Support.

• To get the transfer code, see https://www.dnsbelgium.be/en/manage-your-domain-name/change-holder#transfer, and follow the prompts.

• To open a case, see Contacting AWS Support about domain registration issues.

.cl

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.com.ar

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.com.br

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.com.sg

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.es

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.fi

Initiate the owner change on the Route 53 console. After you have initiated the change, you will receive a Holder transfer key from [e-mail] email address. After you receive the key, open a support case with AWS Support, and share the key code with us. See Contacting AWS Support about domain registration issues.

.qa

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.ru

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.se

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.sg

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

.sh

You must complete and submit a form to AWS Support. See Changing the owner of a domain when the registry requires a Change of Domain Ownership form.

Updating contact information for a domain

To update contact information for a domain, perform the following procedure.

Note

We're updating the domains console for Route 53. During the transition period, you can continue to use the old console.

Choose the tab for the console you are using.

• New console

• Old console

New console

To update contact information for a domain

1. Sign in to the AWS Management Console and open the Route 53 console at https://console.aws.amazon.com/route53/.

2. In the navigation pane, choose Registered domains.

3. Choose the name of the domain that you want to update contact information for.

4. In the Contact information tab, choose Edit.

5. If you're changing the email address for the registrant contact, perform the following steps. If you aren't changing the email address for the registrant contact, skip to step 6.

   1. Change only the email address for the registrant contact. Don't change any other values for any of the contacts for the domain. If you also want to change other values, you change them later in the process.

      Choose Save changes.

      To verify the new email address, we send a verification email to the new address (if required for the TLD). You must choose the link in the email to verify that the new email address is valid. If verification is required, and you don't verify the new email address, Route 53 suspends the domain as required by ICANN.

      If you need to resend the verification email, navigate to the Registered domains page, choose the radio button next to the domain name you updated, and choose the name of the domain that you're updating. On the Verify your email to avoid domain suspension alert, choose Send email again.

   2. If you want to change other values for the registrant, admin, or tech contacts for the domain, return to step 1 and repeat the procedure.

6. Update the applicable values. You can also choose Copy registrant contact to automatically fill in the same information you entered for the registrant contact. For more information, see Values that you specify when you register or transfer a domain.

   Depending on the TLD for your domain and the values that you're changing, the console might display the following message:

   "To change the registrant name or organization, open a case."

   If you see that message, skip the rest of this procedure and see Changing the owner of a domain when the registry requires a Change of Domain Ownership form for more information.

7. Choose Save.

8. AISPL (India) customers only: If your contact address is in India, your user agreement is with Amazon Internet Services Pvt. Ltd (AISPL), a local AWS seller in India. To change the owner of a domain when the TLD registry charges a fee to change the owner, perform the following steps to pay the fee for the extension.

   1. Go to the Orders and Invoices page in the AWS Management Console.

   2. In the Payments Due section, find the applicable invoice.

   3. In the Actions column, choose Verify and Pay.

      After you pay the invoice, we change the applicable settings for the registrant contact.

   Important

   If you don't pay the invoice within five days, the invoice is canceled. To change settings for the registrant contact after an invoice is canceled, resubmit the request.

   For more information, see Managing your payments in India in the AWS Billing User Guide.

9. If you changed the domain owner, as described in Who is the owner of a domain?, we send email to the registrant contact for the domain. The email asks for authorization for the change of owner.

   If we don't receive authorization for the change within 3 to 15 days, depending on the top-level domain, we must cancel the request as required by ICANN.

   The email comes from one of the following email addresses.

   TLDs	Email address that authorization email comes from
   .fr	[e-mail]
   .com.au .net.au	[e-mail]
   All others	One of the following email addresses: [e-mail] [e-mail]

10. If you encounter issues while updating contact information, you can contact AWS Support for free. For more information, see Contacting AWS Support about domain registration issues.

Old console

To update contact information for a domain

1. Sign in to the AWS Management Console and open the Route 53 console at https://console.aws.amazon.com/route53/.

2. In the navigation pane, choose Registered Domains.

3. Choose the name of the domain that you want to update contact information for.

4. Choose Edit Contacts.

5. If you're changing the email address for the registrant contact, perform the following steps. If you aren't changing the email address for the registrant contact, skip to step 6.

   1. Change only the email address for the registrant contact. Don't change any other values for any of the contacts for the domain. If you also want to change other values, you change them later in the process.

      Choose Save.

      To verify the new email address reachability, we send a verification email to the new address (if required for the TLD). You must choose the link in the email to verify that the new email address is valid. If verification is required, and you don't verify the new email address, Route 53 suspends the domain as required by ICANN.

   2. If you want to change other values for the registrant, administrative, or technical contacts for the domain, return to step 1 and repeat the procedure.

6. Update the applicable values. For more information, see Values that you specify when you register or transfer a domain.

   Depending on the TLD for your domain and the values that you're changing, the console might display the following message:

   "To change the registrant name or organization, open a case."

   If you see that message, skip the rest of this procedure and see Changing the owner of a domain when the registry requires a Change of Domain Ownership form for more information.

7. Choose Save.

8. AISPL (India) customers only: If your contact address is in India, your user agreement is with Amazon Internet Services Pvt. Ltd (AISPL), a local AWS seller in India. To change the owner of a domain when the TLD registry charges a fee to change the owner, perform the following steps to pay the fee for the extension.

   1. Go to the Orders and Invoices page in the AWS Management Console.

   2. In the Payments Due section, find the applicable invoice.

   3. In the Actions column, choose Verify and Pay.

      After you pay the invoice, we change the applicable settings for the registrant contact.

   Important

   If you don't pay the invoice within five days, the invoice is canceled. To change settings for the registrant contact after an invoice is canceled, resubmit the request.

   For more information, see Managing your payments in India in the AWS Billing User Guide.

9. If you changed the domain owner, as described in Who is the owner of a domain?, we send email to the registrant contact for the domain. The email asks for authorization for the change of owner.

   If we don't receive authorization for the change within 3 to 15 days, depending on the top-level domain, we must cancel the request as required by ICANN.

   The email comes from one of the following email addresses.

   TLDs	Email address that authorization email comes from
   .fr	[e-mail]
   .com.au .net.au	[e-mail]
   All others	One of the following email addresses: [e-mail] [e-mail]

10. If you encounter issues while updating contact information, you can contact AWS Support for free. For more information, see Contacting AWS Support about domain registration issues.

For information about the API you can use to update the contact information, see UpdateDomainContact.

Changing the owner of a domain when the registry requires a Change of Domain Ownership form

If the registry for your domain requires you to complete a Change of Domain Ownership and submit the form to AWS Support, perform the following procedure. To determine whether you need to perform this procedure, see the following topics:

• To determine whether the value you're changing is considered a change of owner, see Who is the owner of a domain?.

• To determine whether a Change of Domain Ownership form is required for your domain, see TLDs that require special processing to change the owner.

To change the owner of a domain when the registry requires a Change of Domain Ownership form

1. See the introduction to this topic to determine whether the registry for your domain requires special processing to change the owner of the domain. If so, and if a Change of Domain Ownership form is required, continue with this procedure.

   If no Change of Domain Ownership form is required, perform the procedure in the applicable topic instead.

2. Download the Change of Domain Ownership Form. The file is compressed into a .zip file.

3. Fill out the form.

4. For the registrant contact for the former owner of the domain and for the new owner, get a copy of a signed proof of identity (identity card, driver's license, passport, or other legal proof of identity).

   In addition, if a legal entity is listed as the registrant organization, gather the following information for the former owner of the domain and for the new owner:

   • Proof that the organization that the domain is registered to exists.

   • Proof that the representatives for the former owner and the new owner are authorized to act on the organization's behalf. This document must be a certified legal document that contains both the name of the organization and the names of the representatives as signing officers (for example, CEO, President, or Executive Director).

5. Scan the Change of Domain Ownership form and the required proof. Save the scanned documents in a common format, such as a .pdf file or a .png file.

6. Using the AWS account that the domain is currently registered to, sign in to the AWS Support Center.

   Important

   You must sign in either by using the root account or by using a user that has been granted IAM permissions in one or more of the following ways:

   • The user is assigned the AdministratorAccess managed policy.

   • The user is assigned the AmazonRoute53DomainsFullAccess managed policy.

   • The user is assigned the AmazonRoute53FullAccess managed policy.

   If you don't sign in either by using the root account or by using a user that has the required permissions, we can't update the domain owner. This requirement prevents unauthorized users from changing the owner of a domain.

7. Specify the following values:

   Regarding

   Accept the default value of Account and Billing Support.

   Service

   Accept the default value of Billing.

   Category

   Accept the default value of Domain name registration issue.

   Subject

   Specify Change the owner of a domain.

   Description

   Provide the following information:

   • Domain that you want to change the owner for

   • 12-digit account ID of the AWS account that the domain is registered to

   Add attachment

   Upload the documents that you scanned in step 5.

   Contact method

   Specify a contact method and enter the applicable values.

8. Choose Submit.

   An AWS Support engineer reviews the information that you provided and updates the settings. The engineer will either contact you when the update is finished or contact you for more information.