Using an Amazon Q Business web experience

An Amazon Q Business web experience is an easy-to-use generative artificial intelligence (generative AI) assistant. You can use the Amazon Q web experience to ask questions and to accomplish your tasks. When you ask a question, the Amazon Q web experience analyzes the latest approved data collected from various data sources within your organization to generate a comprehensive response.

With an Amazon Q web experience, you can ask complex questions in plain language and get a detailed response. You can also use an Amazon Q web experience to perform tasks for you, such as draft an email message or create a Jira ticket.

The Amazon Q web experience provides you with the following capabilities:

Important

An Amazon Q Business web experience establishes a secure WebSockets connection to supported Amazon Q Business endpoints over port 8443. For example, wss://qbusiness.us-west-2.api.aws:8443/chat.

To ensure that your browser can successfully establish a WebSockets connection so that a web experience chat can work as intended, you must ensure that port 8443 is enabled and not blocked by network rules you have configured at the router, VPN, VPC, or firewall level.

Prompts

The welcome page optionally provides example prompts to help you understand the types of questions and tasks that you can ask the Amazon Q web experience. This feature is provided depending on how the web experience is configured. If provided, use the sample prompts to formulate your own questions and tasks.

Engage with contextual responses

The Amazon Q web experience analyzes your questions and returns responses that use information from various data sources within your organization. You can continue with the conversation in the context of the active session or start a new conversation.

Analyze content

Ask the Amazon Q web experience to summarize its response, generate text from the response, do comparative analysis, and also perform math and reasoning tasks.

Perform actions on your behalf

Use the Amazon Q web experience to perform actions on your behalf using plugins. For example, you can ask the web experience to schedule a meeting, create a ticket in Jira, or draft an email message. You only see an option to Use a plugin in your web experience if your admin has enabled it. You can only choose to perform plugin actions with Use a plugin mode enabled. For information on how to use a built-in plugin, see Using built-in plugins. For information on how to use a custom plugins, see Using custom plugins.

Review source citations

The Amazon Q web experience provides in-text source citations in the form of a numbered list. To view the source of the response, choose the number at the end of the sentence.The popover window shows the title of the source, the URL of the source, and a snippet from the source that was used to generate the response. Choose the URL to view the source document.

To view the entire list of sources, choose Sources at the end of the response. Use the source list to fact-check the response or for deeper analysis.

Upload files and chat

With the Amazon Q web experience, you can upload documents that aren't stored in your organization’s data sources and knowledge base. Then you can use the uploaded documents to ask questions and summarize or analyze data that's based on the content of the uploaded documents. Documents uploaded through the chat interface are stored in conversation history for 30 days, and then deleted.

To upload documents during a session, choose the upload icon next to the question box. You can upload a maximum of five files in a single session.

Copy responses

You can copy and save the responses for later review and analysis. To copy a response, choose the copy icon at the end of the response.

Provide feedback

To provide immediate feedback about the response you received from the Amazon Q web experience, use the thumbs-up or thumbs-down button. Your feedback is used to help address technical issues in the web experience.

If you select the thumbs-down button, you can choose from the following feedback options:

• Response is not helpful (incorrect or not relevant to my query)

• Response is not based on company documents

• Response is not complete

• Response is not concise

• The sources are inaccurate or missing

• Other (explain below)

You can add additional context for any of the thumbs-down feedback options you choose in the Additional details (optional) text box.

Conversation management

Amazon Q stores each conversation for up to 30 days. Your conversations are listed in the left navigation pane. You can perform the following tasks to manage your conversations:

• View conversation history – Choose a conversation to view the conversation history for that session.

• Start new conversation – Choose + New conversation to start a new conversation.

• Delete conversation – Choose a conversation that you want to delete, choose Delete, and then choose Delete again.

Conversation settings

If your admin has allowed you to, you can use choose to configure Amazon Q web experience responses in two ways from Conversation settings:

• Respond from approved sources – If you select this mode, Amazon Q will only choose to retrieve data from your enterprise to generate responses.

• All data sources off – If you select this mode, Amazon Q will choose to respond from your application's underlying world knowledge only.

For more information, see Using global controls in Amazon Q.