Configuring a Jira plugin - Amazon Q Business

Configuring a Jira plugin

Jira is a project management tool that creates issues (tickets) for software development, product management, and bug tracking. If you’re a Jira user, you can create an Amazon Q Business plugin to allow your end users to create Jira issues from within their web experience chat.

To create a Jira plugin, you need configuration information from your Jira instance to set up a connection between Amazon Q and Jira and allow Amazon Q to perform actions in Jira.

For more information on how to use plugins during your web experience chat, see Using plugins.


Before you configure your Amazon Q Jira plugin, you must do the following:

  • Set up a new user in your Jira instance with scoped permissions for performing actions in Amazon Q.

  • (Optional) Create an API token for the new user that you created.

  • Note this user’s Jira username and Jira account password (and optionally, their API token). You will need this basic authentication information for creating an AWS Secrets Manager secret during the plugin configuration process.

  • Note the base URL of your Jira Cloud instance hosted by Atlassian. For example:

Service access roles

To successfully connect Amazon Q to Jira, you need to give Amazon Q the following permission to access your Secrets Manager secret to get your Jira credentials. Amazon Q assumes this role to access your Jira credentials.

The following is the service access IAM role required:

{ "Version": "2012-10-17", "Statement": [{ "Effect": "Allow", "Action": [ "secretsmanager:GetSecretValue" ], "Resource": [ "arn:aws:secretsmanager:{{your-region}}:{{your-account-id}}:secret:[[secret-id]]" ] } ] }

If you use the console and choose to create a new IAM role, Amazon Q creates the role for you. If you use the console and choose to use an existing secret, or you use the API, make sure your IAM role contains these permissions.

Creating a plugin

To create a Jira plugin for your web experience chat, you can use the AWS Management Console or the CreatePlugin API operation. The following tabs provide a procedure to create a Jira plugin using the console and code examples for the AWS CLI.


To create a Jira plugin

  1. Sign in to the AWS Management Console and open the Amazon Q console at

  2. In Applications, select the name of your application from the list of applications.

  3. From the left navigation menu, choose Enhancements, and then choose Plugins.

  4. For Plugins, choose Add plugin.

  5. For Add plugins, choose Jira.

  6. For Jira, enter the following information:

    1. Name, Plugin name – A name for your Amazon Q plugin. The name can include hyphens (-), but not spaces, and can have a maximum of 1,000 alphanumeric characters.

    2. Service access – Choose Create and add a new service role or Use an existing service role. Make sure that your service role has the necessary permissions.

    3. URL – The base URL of your Jira Cloud instance hosted by Atlassian. For example:

    4. Authentication – Choose to Create and add a new secret or Use an existing one.

      If you choose to create a new secret, a Secrets Manager secret window opens requesting the following information:

      1. Secret name – A name for your Secrets Manager secret.

      2. Jira username – The username for your Jira user.

      3. Jira password/API token – The password/API token for your Jira user.

  7. Tags – optional – Add an optional tag to track your plugin.

  8. Choose Save.


To create a Jira plugin

aws qbusiness create-plugin \ --application-id application-id \ --display-name display-name \ --type JIRA \ --server-url \ --auth-configuration basicAuthConfiguration="{secretArn=<secret-arn>,roleArn=<role-arn>}"