Connecting ServiceNow Online to Amazon Q Business
ServiceNow provides a cloud-based service management system to create and manage organization-level workflows, such as IT services, ticketing systems, and support. You can connect ServiceNow Online instance to Amazon Q Business—using either the AWS Management Console or the CreateDataSource API—and create an Amazon Q web experience.
Learn more
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For an overview of the Amazon Q web experience creation process, see Configuring an application.
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For an overview of connector features, see Data source connector concepts.
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For information about connector configuration best practices, see Connector configuration best practices.
Topics
- ServiceNow Online connector overview
- Prerequisites for connecting Amazon Q Business to ServiceNow Online
- Connecting Amazon Q Business to ServiceNow Online using the console
- Connecting Amazon Q Business to ServiceNow using APIs
- How Amazon Q Business connector crawls ServiceNow ACLs
- Amazon Q BusinessServiceNow Online data source connector field mappings
- IAM role for Amazon Q Business ServiceNow Online connector
- Known limitations for the Amazon Q Business ServiceNow Online connector
- Troubleshooting your Amazon Q Business ServiceNow Online connector
