Automatic and On-Demand Diagnostic Log Uploads

To help with troubleshooting issues that might occur when your users are using the AppStream 2.0 client, you can enable automatic or on-demand diagnostic log uploads, or let your users do so themselves.

Note

Diagnostic logs do not contain sensitive information. You can disable automatic and on-demand diagnostic log uploads on user PCs that you manage, or allow your users to disable these features themselves.

Automatic diagnostic log uploads

When you install the client on PCs that you manage, you can configure the AppStream 2.0 client to upload diagnostic logs automatically. That way, when a client issue occurs, the logs are sent to AppStream 2.0 (AWS) without user interaction. For more information, see Configure Additional AppStream 2.0 Client Settings for Your Users.

Or, you can let your users choose whether to enable automatic diagnostic log uploads when they install the AppStream 2.0 client, or after client installation. For guidance that you can provide your users to help them perform this task, see Setup.

On-demand diagnostic log uploads

If you require more control over logging, you can disable automatic logging and enable on-demand diagnostic log uploads. If you let your users upload diagnostic logs on demand, they can also choose whether to send minidumps (error reports) to AppStream 2.0 (AWS) if an exception occurs or the client stops responding.

For guidance that you can provide your users to help them perform these tasks, see Logging.