Responding to requests in AWS IQ

To view and respond to requests, at least one expert in your company must have a valid AWS Certification (Associate, Professional, or Specialty) linked to their AWS IQ profile.

You can view customer requests in the Available requests tab. Choose the request to respond. The request includes the following information:

• The customer’s approximate budget for the project

• The number of other experts who have responded

• The customer’s preferred expert location

Use the prefilled response, or type a custom response and then choose Respond.

Customers can indicate their preferred expert location when they submit a request. You can contact the customer to discuss the details of the request and ask if they're flexible about their preferred location.

When you respond, the request and conversation with the customer is located in the Conversations tab. Requests move to the top of the list when the customer continues the conversation.

You can chat or video chat with the customer to clarify their requests. When you're ready to proceed, Create a proposal.