AWS Support Plans
You can change your AWS Support Plans for your account based on your business needs.
Features of AWS Support Plans
AWS Support offers five support plans:
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Basic
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Developer
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Business
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Enterprise On-Ramp
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Enterprise
Basic Support offers support for account and billing questions and service quota increases. The other plans offer a number of technical support cases with pay-by-the-month pricing and no long-term contracts.
All AWS customers automatically have 24x7 access to these features of Basic Support:
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One-on-one responses to account and billing questions
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Support forums
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Service health checks
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Documentation, technical papers, and best practice guides
Customers with a Developer Support plan have access to these additional features:
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Best practice guidance
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Client-side diagnostic tools
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Building-block architecture support: guidance on how to use AWS products, features, and services together
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Supports an unlimited number of support cases that can be opened by any user with permissions.
In addition, customers with a Business, Enterprise On-Ramp, or Enterprise Support plan have access to these features:
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Use-case guidance – What AWS products, features, and services to use to best support your specific needs.
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AWS Trusted Advisor – A feature of AWS Support, which inspects customer environments and identifies opportunities to save money, close security gaps, and improve system reliability and performance. You can access all Trusted Advisor checks.
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The AWS Support API to interact with Support Center and Trusted Advisor. You can use the AWS Support API to automate support case management and Trusted Advisor operations.
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Third-party software support – Help with Amazon Elastic Compute Cloud (Amazon EC2) instance operating systems and configuration. Also, help with the performance of the most popular third-party software components on AWS. Third-party software support isn't available for customers on Basic or Developer Support plans.
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Supports an unlimited number of AWS Identity and Access Management (IAM) users who can open technical support cases.
In addition, customers with an Enterprise On-Ramp or Enterprise Support plan have access to these features:
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Application architecture guidance – Consultative guidance on how services fit together to meet your specific use case, workload, or application.
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Infrastructure event management – Short-term engagement with AWS Support to get a deep understanding of your use case. After analysis, provide architectural and scaling guidance for an event.
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Technical account manager – Work with a technical account manager (TAM) for your specific use cases and applications.
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White-glove case routing.
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Management business reviews.
For more information about features and pricing for each support plan, see AWS Support