Sign up for AWS Enterprise Support using self-service subscription
With AWS Enterprise Support
Subscribe directly from the AWS Support Plans console without contacting sales.
Enrollment covers every member account in your organization, including accounts
you add later. It activates immediately for most eligible accounts and has no
long-term commitment. If an account that was enrolled at the organization level
later leaves the organization, that account is downgraded to the Basic support
plan. For current pricing, see AWS Support pricing
For instructions, see Subscribe to AWS Enterprise Support. Your TAM reaches out within the first few business days after enrollment to schedule onboarding.
Checking eligibility requirements
Self-service subscription is available to AWS customers who meet all of the following requirements:
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You have a single-payer AWS Organization.
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You are not currently on an Enterprise Support, Enterprise On-Ramp, or Unified Operations plan.
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Your account is not associated with a reseller or AWS Partner account.
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You are the root user of the management account, or an AWS Identity and Access Management (IAM) user with support purchase permissions.
Subscribe to AWS Enterprise Support
To sign up for AWS Enterprise Support
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Open the AWS Support console
and choose Manage Support Plan under AWS Support Plans in the left navigation pane. 
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On the Manage Support Plan page, find the Enterprise Support column and choose Get started.
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Review the Enterprise Support benefits and pricing, then choose Next to check your account's eligibility.
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If your account is eligible, you proceed to the confirmation page. If validation fails, the page lists each reason. See Troubleshooting to resolve eligibility failures.
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On the confirmation page, review what to expect and the subscription terms, select the checkbox to accept the terms, and then choose Submit request.
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After the activation request completes, the console displays the Enterprise Support plan page with a banner confirming that your enrollment is complete. You also receive a subscription confirmation email.
Understanding post-enrollment steps
After your account is enrolled:
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You receive an email confirmation. Billing starts when your account is subscribed and appears on your monthly AWS bill. For details, see AWS Support pricing
. -
AWS assigns a designated Technical Account Manager (TAM) to your team within the first few business days. Your TAM reaches out to introduce themselves and schedule an onboarding session.
Troubleshooting
- Management account required
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You're signed in as a member account of an AWS Organization, or as a standalone account that isn't part of an organization. Only the organization's management account can submit an Enterprise Support subscription request. Sign out, sign in with your management account, and reopen the Support Plans console. If your account isn't part of an organization, create one by following the steps in Creating an organization in the AWS Organizations User Guide.
- Payer account required
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The management account for your organization isn't the payer account, and only the payer account can submit the request. Sign in with your payer account and try again. If your organization uses a separate payer, contact sales
for assisted enrollment. - All Features mode required
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Your organization is in consolidated billing mode, and Enterprise Support requires AWS Organizations all features mode. Enable all features for your organization by following the steps in Enabling all features in the AWS Organizations User Guide, then return to the console and try again.
- Email address not supported
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The email address on the account isn't on a company domain, and support plan enrollment requires a company domain. Update the account's contact email to a company domain address, or create a case
in Support Center for help. - Partner or reseller account not supported
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Your account is associated with an AWS Partner or reseller, and self-service enrollment is available to direct AWS customers only. Contact your AWS Partner or reseller to add Enterprise Support to your account.
- Support plan request already exists
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An Enterprise Support activation is already in progress for your organization. Wait for the in-flight request to complete. To check its status or cancel it, contact your account manager or create a case
in Support Center. - You don't have the necessary IAM permissions
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Your IAM principal is missing the permissions needed to read or change the support plan. Ask your AWS administrator to grant the required permissions, or sign in as the management account root user. For details, see Manage access to AWS Support Plans.
- Unable to verify your account eligibility
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The console couldn't complete the eligibility check, usually because of a transient error. Reload the page and try again. If the problem persists, create a case
in Support Center.
- Taking longer than expected
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Activation didn't complete within the expected window, and your request might still be processing. Check your support plan in the Support Plans console before resubmitting.
- Unable to complete enrollment
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Your enrollment request was rejected and Enterprise Support was not activated. You were not charged.
If enrollment fails after you submit your request, you have the following options:
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Contact sales – In the Support Plans console
, choose Contact sales. Complete the form with your full name, email address, and phone number. A representative responds within 24 hours. -
Create a support case – In Support Center
, create a case referencing your Enterprise Support enrollment attempt. -
Share feedback – If you're already subscribed to Enterprise Support, go to the Support Plans console
and choose Share feedback on your sign up experience in the banner to tell us about your enrollment.
Changing or canceling your plan
To change or cancel your AWS Enterprise Support plan, contact your designated TAM or
your AWS
sales representative
