Prerequisites
You must meet the following requirements to use the AWS Support App in Slack:
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You have a Business, Enterprise On-Ramp, or Enterprise Support plan. You can find your support plan from the AWS Support Center Console or from the Support plans
page. For more information, see Compare AWS Support plans . -
You have a Slack
workspace and channel for your organization. You must be a Slack workspace administrator, or have permission to add apps to that Slack workspace. For more information, see the Slack Help Center . -
You sign in to the AWS account as an AWS Identity and Access Management (IAM) user or role with the required permissions. For more information, see Managing access to the AWS Support App widget.
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You will need to create an IAM role that has the required permissions to perform actions for you. The AWS Support App uses this role to make API calls to different services. For more information, see Managing access to the AWS Support App.
