Managing access to the AWS Support App widget

You can attach an AWS Identity and Access Management (IAM) policy to grant an IAM user permission to configure the AWS Support App widget in the AWS Support Center Console.

For more information about how to add a policy to an IAM entity, see Adding IAM identity permissions (console) in the IAM User Guide.

Note

You can also sign in as the root user in your AWS account, but we don't recommend that you do this. For more information about root user access, see Safeguard your root user credentials and don't use them for everyday tasks in the IAM User Guide.

Example IAM policy

You can attach the following policy to an entity, such as an IAM user or group. This policy allows a user to authorize a Slack workspace and configure Slack channels in the Support Center Console.

{
    "Version": "2012-10-17",
    "Statement": [
        {
            "Effect": "Allow",
            "Action": [
                "supportapp:GetSlackOauthParameters",
                "supportapp:RedeemSlackOauthCode",
                "supportapp:DescribeSlackChannels",
                "supportapp:ListSlackWorkspaceConfigurations",
                "supportapp:ListSlackChannelConfigurations",
                "supportapp:CreateSlackChannelConfiguration",
                "supportapp:DeleteSlackChannelConfiguration",
                "supportapp:DeleteSlackWorkspaceConfiguration",
                "supportapp:GetAccountAlias",
                "supportapp:PutAccountAlias",
                "supportapp:DeleteAccountAlias",
                "supportapp:UpdateSlackChannelConfiguration",
                "iam:ListRoles"
            ],
            "Resource": "*"
        }
    ]
}

Permissions required to connect the AWS Support App to Slack

The AWS Support App includes permission-only actions that don't directly correspond to an API operation. These actions are indicated in the Service Authorization Reference with [permission only].

The AWS Support App uses the following API actions to connect to Slack and then lists your public Slack channels in the AWS Support Center Console:

• supportapp:GetSlackOauthParameters

• supportapp:RedeemSlackOauthCode

• supportapp:DescribeSlackChannels

These API actions are not intended to be called by your code. Therefore, these API actions are not included in the AWS CLI and AWS SDKs.