Provisioning phone numbers

You use the Amazon Chime SDK console to provision phone numbers for your Amazon Chime SDK account. Choose from the following approaches:

• Amazon Chime SDK Voice Connectors – Integrate with an existing phone system. For more information, see Managing Amazon Chime SDK Voice Connectors.

• Amazon Chime SDK SIP media applications – Integrate with Amazon Chime SDK meetings and interactive voice response services such as Amazon Lex. For more information, see Managing SIP media applications.

You provision phone numbers from a pool of numbers provided by the Amazon Chime SDK. When provisioning finishes, the phone numbers appear in your inventory, and you can assign them to individual users.

Important

You only follow these steps for countries that do not have identification requirements. For information about provisioning phone numbers in countries with identification requirements, see Requesting international phone numbers.

To provision phone numbers

1. Open the Amazon Chime SDK console at https://console.aws.amazon.com/chime-sdk/home.

2. In the navigation pane, under Phone numbers, choose Phone number management.

3. Choose the Orders tab, then choose Provision phone numbers.

4. In the Provision phone numbers dialog box, choose Voice Connector, or SIP Media Application Dial-In, then choose Next.

   Note

   The product type assigned to a phone number affects your billing. If you set a default calling name, the system assigns it to newly provisioned phone numbers in the United States. Also, for SIP media application outbound calls, the caller ID must match a number in your inventory. Alternately, it must match the original caller ID from an inbound call that was sent back by the associated Lambda function. For example, the function could use the CallAndBridge action. For more information, see Setting outbound calling names in this guide, and CallAndBridge in the Amazon Chime SDK Developer Guide.

5. On the Provision phone numbers page, do the following:

   • Open the Select Application Type list and choose one of the options, Voice Connector or SIP Media Application Dial-in.

     Your choice affects the countries that you see in step 6.

   • (Optional) Under Phone number(s) details, in the Name box, enter a descriptive name for the phone number, such as a cost center or office location.

     This field differs from outbound calling names. For more information about outbound calling names, refer to Setting outbound calling names in this guide.

6. Under Number Search, open the Country list and select a country, then do one of the following:

   • For numbers outside the U.S.:

     1. Open the Type list and select an option.

        Depending on the country you select, one of the types may not be available. For example, you can only select local numbers for Canada and toll-free numbers for Italy.

     2. Choose the Search button.

   • For U.S. numbers:

     1. Open the Type list and select an option.

     2. Open the Area list and choose Location or Area code.

        • If you choose Location, open the State list and choose a state, then enter a city and choose the Search button.

          Note

          If the search doesn't return numbers, clear the City field and search again.

        • If you choose Area code, enter an area code in the Area Code box and choose the Search button.

7. From the resulting list, select one or more phone numbers.

8. (Optional) Under Phone number(s) details, enter a name for the number or numbers. If you selected multiple numbers in the previous steps, the name applies to all of them.

9. Choose Create Phone Number Order.

The phone numbers appear in the Orders and Pending tabs while the provisioning occurs. When provisioning finishes, the numbers appear on the Inventory tab.