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[ aws . transcribe ]

start-call-analytics-job

Description

Transcribes the audio from a customer service call and applies any additional Request Parameters you choose to include in your request.

In addition to many of the standard transcription features, Call Analytics provides you with call characteristics, call summarization, speaker sentiment, and optional redaction of your text transcript and your audio file. You can also apply custom categories to flag specified conditions. To learn more about these features and insights, refer to Analyzing call center audio with Call Analytics .

If you want to apply categories to your Call Analytics job, you must create them before submitting your job request. Categories cannot be retroactively applied to a job. To create a new category, use the operation. To learn more about Call Analytics categories, see Creating categories .

To make a StartCallAnalyticsJob request, you must first upload your media file into an Amazon S3 bucket; you can then specify the Amazon S3 location of the file using the Media parameter.

You must include the following parameters in your StartCallAnalyticsJob request:

  • region : The Amazon Web Services Region where you are making your request. For a list of Amazon Web Services Regions supported with Amazon Transcribe, refer to Amazon Transcribe endpoints and quotas .
  • CallAnalyticsJobName : A custom name you create for your transcription job that is unique within your Amazon Web Services account.
  • DataAccessRoleArn : The Amazon Resource Name (ARN) of an IAM role that has permissions to access the Amazon S3 bucket that contains your input files.
  • Media (MediaFileUri or RedactedMediaFileUri ): The Amazon S3 location of your media file.

Note

With Call Analytics, you can redact the audio contained in your media file by including RedactedMediaFileUri , instead of MediaFileUri , to specify the location of your input audio. If you choose to redact your audio, you can find your redacted media at the location specified in the RedactedMediaFileUri field of your response.

See also: AWS API Documentation

See 'aws help' for descriptions of global parameters.

Synopsis

  start-call-analytics-job
--call-analytics-job-name <value>
--media <value>
[--output-location <value>]
[--output-encryption-kms-key-id <value>]
[--data-access-role-arn <value>]
[--settings <value>]
[--channel-definitions <value>]
[--cli-input-json <value>]
[--generate-cli-skeleton <value>]

Options

--call-analytics-job-name (string)

A unique name, chosen by you, for your Call Analytics job.

This name is case sensitive, cannot contain spaces, and must be unique within an Amazon Web Services account. If you try to create a new job with the same name as an existing job, you get a ConflictException error.

--media (structure)

Describes the Amazon S3 location of the media file you want to use in your request.

MediaFileUri -> (string)

The Amazon S3 location of the media file you want to transcribe. For example:

  • s3://DOC-EXAMPLE-BUCKET/my-media-file.flac
  • s3://DOC-EXAMPLE-BUCKET/media-files/my-media-file.flac

Note that the Amazon S3 bucket that contains your input media must be located in the same Amazon Web Services Region where you're making your transcription request.

RedactedMediaFileUri -> (string)

The Amazon S3 location of the media file you want to redact. For example:

  • s3://DOC-EXAMPLE-BUCKET/my-media-file.flac
  • s3://DOC-EXAMPLE-BUCKET/media-files/my-media-file.flac

Note that the Amazon S3 bucket that contains your input media must be located in the same Amazon Web Services Region where you're making your transcription request.

Warning

RedactedMediaFileUri is only supported for Call Analytics (StartCallAnalyticsJob ) transcription requests.

Shorthand Syntax:

MediaFileUri=string,RedactedMediaFileUri=string

JSON Syntax:

{
  "MediaFileUri": "string",
  "RedactedMediaFileUri": "string"
}

--output-location (string)

The Amazon S3 location where you want your Call Analytics transcription output stored. You can use any of the following formats to specify the output location:

  • s3://DOC-EXAMPLE-BUCKET
  • s3://DOC-EXAMPLE-BUCKET/my-output-folder/
  • s3://DOC-EXAMPLE-BUCKET/my-output-folder/my-call-analytics-job.json

Unless you specify a file name (option 3), the name of your output file has a default value that matches the name you specified for your transcription job using the CallAnalyticsJobName parameter.

You can specify a KMS key to encrypt your output using the OutputEncryptionKMSKeyId parameter. If you don't specify a KMS key, Amazon Transcribe uses the default Amazon S3 key for server-side encryption.

If you don't specify OutputLocation , your transcript is placed in a service-managed Amazon S3 bucket and you are provided with a URI to access your transcript.

--output-encryption-kms-key-id (string)

The KMS key you want to use to encrypt your Call Analytics output.

If using a key located in the current Amazon Web Services account, you can specify your KMS key in one of four ways:

  • Use the KMS key ID itself. For example, 1234abcd-12ab-34cd-56ef-1234567890ab .
  • Use an alias for the KMS key ID. For example, alias/ExampleAlias .
  • Use the Amazon Resource Name (ARN) for the KMS key ID. For example, arn:aws:kms:region:account-ID:key/1234abcd-12ab-34cd-56ef-1234567890ab .
  • Use the ARN for the KMS key alias. For example, arn:aws:kms:region:account-ID:alias/ExampleAlias .

If using a key located in a different Amazon Web Services account than the current Amazon Web Services account, you can specify your KMS key in one of two ways:

  • Use the ARN for the KMS key ID. For example, arn:aws:kms:region:account-ID:key/1234abcd-12ab-34cd-56ef-1234567890ab .
  • Use the ARN for the KMS key alias. For example, arn:aws:kms:region:account-ID:alias/ExampleAlias .

If you don't specify an encryption key, your output is encrypted with the default Amazon S3 key (SSE-S3).

If you specify a KMS key to encrypt your output, you must also specify an output location using the OutputLocation parameter.

Note that the user making the request must have permission to use the specified KMS key.

--data-access-role-arn (string)

The Amazon Resource Name (ARN) of an IAM role that has permissions to access the Amazon S3 bucket that contains your input files. If the role you specify doesn’t have the appropriate permissions to access the specified Amazon S3 location, your request fails.

IAM role ARNs have the format arn:partition:iam::account:role/role-name-with-path . For example: arn:aws:iam::111122223333:role/Admin .

For more information, see IAM ARNs .

--settings (structure)

Specify additional optional settings in your request, including content redaction; allows you to apply custom language models, vocabulary filters, and custom vocabularies to your Call Analytics job.

VocabularyName -> (string)

The name of the custom vocabulary you want to include in your Call Analytics transcription request. Vocabulary names are case sensitive.

VocabularyFilterName -> (string)

The name of the custom vocabulary filter you want to include in your Call Analytics transcription request. Vocabulary filter names are case sensitive.

Note that if you include VocabularyFilterName in your request, you must also include VocabularyFilterMethod .

VocabularyFilterMethod -> (string)

Specify how you want your vocabulary filter applied to your transcript.

To replace words with *** , choose mask .

To delete words, choose remove .

To flag words without changing them, choose tag .

LanguageModelName -> (string)

The name of the custom language model you want to use when processing your Call Analytics job. Note that language model names are case sensitive.

The language of the specified language model must match the language code you specify in your transcription request. If the languages don't match, the language model isn't applied. There are no errors or warnings associated with a language mismatch.

ContentRedaction -> (structure)

Allows you to redact or flag specified personally identifiable information (PII) in your transcript. If you use ContentRedaction , you must also include the sub-parameters: PiiEntityTypes , RedactionOutput , and RedactionType .

RedactionType -> (string)

Specify the category of information you want to redact; PII (personally identifiable information) is the only valid value. You can use PiiEntityTypes to choose which types of PII you want to redact.

RedactionOutput -> (string)

Specify if you want only a redacted transcript, or if you want a redacted and an unredacted transcript.

When you choose redacted Amazon Transcribe creates only a redacted transcript.

When you choose redacted_and_unredacted Amazon Transcribe creates a redacted and an unredacted transcript (as two separate files).

PiiEntityTypes -> (list)

Specify which types of personally identifiable information (PII) you want to redact in your transcript. You can include as many types as you'd like, or you can select ALL .

(string)

LanguageOptions -> (list)

You can specify two or more language codes that represent the languages you think may be present in your media; including more than five is not recommended. If you're unsure what languages are present, do not include this parameter.

Including language options can improve the accuracy of language identification.

For a list of languages supported with Call Analytics, refer to the Supported languages table.

(string)

LanguageIdSettings -> (map)

If using automatic language identification (IdentifyLanguage ) in your request and you want to apply a custom language model, a custom vocabulary, or a custom vocabulary filter, include LanguageIdSettings with the relevant sub-parameters (VocabularyName , LanguageModelName , and VocabularyFilterName ).

You can specify two or more language codes that represent the languages you think may be present in your media; including more than five is not recommended. Each language code you include can have an associated custom language model, custom vocabulary, and custom vocabulary filter. The languages you specify must match the languages of the specified custom language models, custom vocabularies, and custom vocabulary filters.

To include language options using IdentifyLanguage without including a custom language model, a custom vocabulary, or a custom vocabulary filter, use LanguageOptions instead of LanguageIdSettings . Including language options can improve the accuracy of automatic language identification.

If you want to include a custom language model with your request but do not want to use automatic language identification, use instead the parameter with the LanguageModelName sub-parameter.

If you want to include a custom vocabulary or a custom vocabulary filter (or both) with your request but do not want to use automatic language identification, use instead the parameter with the VocabularyName or VocabularyFilterName (or both) sub-parameter.

key -> (string)

value -> (structure)

If using automatic language identification (IdentifyLanguage ) in your request and you want to apply a custom language model, a custom vocabulary, or a custom vocabulary filter, include LanguageIdSettings with the relevant sub-parameters (VocabularyName , LanguageModelName , and VocabularyFilterName ).

You can specify two or more language codes that represent the languages you think may be present in your media; including more than five is not recommended. Each language code you include can have an associated custom language model, custom vocabulary, and custom vocabulary filter. The languages you specify must match the languages of the specified custom language models, custom vocabularies, and custom vocabulary filters.

To include language options using IdentifyLanguage without including a custom language model, a custom vocabulary, or a custom vocabulary filter, use LanguageOptions instead of LanguageIdSettings . Including language options can improve the accuracy of automatic language identification.

If you want to include a custom language model with your request but do not want to use automatic language identification, use instead the parameter with the LanguageModelName sub-parameter.

If you want to include a custom vocabulary or a custom vocabulary filter (or both) with your request but do not want to use automatic language identification, use instead the parameter with the VocabularyName or VocabularyFilterName (or both) sub-parameter.

VocabularyName -> (string)

The name of the custom vocabulary you want to use when processing your transcription job. Vocabulary names are case sensitive.

The language of the specified vocabulary must match the language code you specify in your transcription request. If the languages don't match, the vocabulary isn't applied. There are no errors or warnings associated with a language mismatch.

VocabularyFilterName -> (string)

The name of the custom vocabulary filter you want to use when processing your transcription job. Vocabulary filter names are case sensitive.

The language of the specified vocabulary filter must match the language code you specify in your transcription request. If the languages don't match, the vocabulary filter isn't applied. There are no errors or warnings associated with a language mismatch.

Note that if you include VocabularyFilterName in your request, you must also include VocabularyFilterMethod .

LanguageModelName -> (string)

The name of the custom language model you want to use when processing your transcription job. Note that language model names are case sensitive.

The language of the specified language model must match the language code you specify in your transcription request. If the languages don't match, the language model isn't applied. There are no errors or warnings associated with a language mismatch.

Shorthand Syntax:

VocabularyName=string,VocabularyFilterName=string,VocabularyFilterMethod=string,LanguageModelName=string,ContentRedaction={RedactionType=string,RedactionOutput=string,PiiEntityTypes=[string,string]},LanguageOptions=string,string,LanguageIdSettings={KeyName1={VocabularyName=string,VocabularyFilterName=string,LanguageModelName=string},KeyName2={VocabularyName=string,VocabularyFilterName=string,LanguageModelName=string}}

JSON Syntax:

{
  "VocabularyName": "string",
  "VocabularyFilterName": "string",
  "VocabularyFilterMethod": "remove"|"mask"|"tag",
  "LanguageModelName": "string",
  "ContentRedaction": {
    "RedactionType": "PII",
    "RedactionOutput": "redacted"|"redacted_and_unredacted",
    "PiiEntityTypes": ["BANK_ACCOUNT_NUMBER"|"BANK_ROUTING"|"CREDIT_DEBIT_NUMBER"|"CREDIT_DEBIT_CVV"|"CREDIT_DEBIT_EXPIRY"|"PIN"|"EMAIL"|"ADDRESS"|"NAME"|"PHONE"|"SSN"|"ALL", ...]
  },
  "LanguageOptions": ["af-ZA"|"ar-AE"|"ar-SA"|"cy-GB"|"da-DK"|"de-CH"|"de-DE"|"en-AB"|"en-AU"|"en-GB"|"en-IE"|"en-IN"|"en-US"|"en-WL"|"es-ES"|"es-US"|"fa-IR"|"fr-CA"|"fr-FR"|"ga-IE"|"gd-GB"|"he-IL"|"hi-IN"|"id-ID"|"it-IT"|"ja-JP"|"ko-KR"|"ms-MY"|"nl-NL"|"pt-BR"|"pt-PT"|"ru-RU"|"ta-IN"|"te-IN"|"tr-TR"|"zh-CN"|"zh-TW"|"th-TH"|"en-ZA"|"en-NZ", ...],
  "LanguageIdSettings": {"af-ZA"|"ar-AE"|"ar-SA"|"cy-GB"|"da-DK"|"de-CH"|"de-DE"|"en-AB"|"en-AU"|"en-GB"|"en-IE"|"en-IN"|"en-US"|"en-WL"|"es-ES"|"es-US"|"fa-IR"|"fr-CA"|"fr-FR"|"ga-IE"|"gd-GB"|"he-IL"|"hi-IN"|"id-ID"|"it-IT"|"ja-JP"|"ko-KR"|"ms-MY"|"nl-NL"|"pt-BR"|"pt-PT"|"ru-RU"|"ta-IN"|"te-IN"|"tr-TR"|"zh-CN"|"zh-TW"|"th-TH"|"en-ZA"|"en-NZ": {
        "VocabularyName": "string",
        "VocabularyFilterName": "string",
        "LanguageModelName": "string"
      }
    ...}
}

--channel-definitions (list)

Allows you to specify which speaker is on which channel. For example, if your agent is the first participant to speak, you would set ChannelId to 0 (to indicate the first channel) and ParticipantRole to AGENT (to indicate that it's the agent speaking).

(structure)

Allows you to specify which speaker is on which channel. For example, if your agent is the first participant to speak, you would set ChannelId to 0 (to indicate the first channel) and ParticipantRole to AGENT (to indicate that it's the agent speaking).

ChannelId -> (integer)

Specify the audio channel you want to define.

ParticipantRole -> (string)

Specify the speaker you want to define. Omitting this parameter is equivalent to specifying both participants.

Shorthand Syntax:

ChannelId=integer,ParticipantRole=string ...

JSON Syntax:

[
  {
    "ChannelId": integer,
    "ParticipantRole": "AGENT"|"CUSTOMER"
  }
  ...
]

--cli-input-json (string) Performs service operation based on the JSON string provided. The JSON string follows the format provided by --generate-cli-skeleton. If other arguments are provided on the command line, the CLI values will override the JSON-provided values. It is not possible to pass arbitrary binary values using a JSON-provided value as the string will be taken literally.

--generate-cli-skeleton (string) Prints a JSON skeleton to standard output without sending an API request. If provided with no value or the value input, prints a sample input JSON that can be used as an argument for --cli-input-json. If provided with the value output, it validates the command inputs and returns a sample output JSON for that command.

See 'aws help' for descriptions of global parameters.

Output

CallAnalyticsJob -> (structure)

Provides detailed information about the current Call Analytics job, including job status and, if applicable, failure reason.

CallAnalyticsJobName -> (string)

The name of the Call Analytics job. Job names are case sensitive and must be unique within an Amazon Web Services account.

CallAnalyticsJobStatus -> (string)

Provides the status of the specified Call Analytics job.

If the status is COMPLETED , the job is finished and you can find the results at the location specified in TranscriptFileUri (or RedactedTranscriptFileUri , if you requested transcript redaction). If the status is FAILED , FailureReason provides details on why your transcription job failed.

LanguageCode -> (string)

The language code used to create your Call Analytics job. For a list of supported languages and their associated language codes, refer to the Supported languages table.

If you don't know the language spoken in your media file, you can omit this field and let Amazon Transcribe automatically identify the language of your media. To improve the accuracy of language identification, you can include several language codes and Amazon Transcribe chooses the closest match for your transcription.

MediaSampleRateHertz -> (integer)

The sample rate, in Hertz, of the audio track in your input media file.

MediaFormat -> (string)

The format of the input media file.

Media -> (structure)

Describes the Amazon S3 location of the media file you want to use in your request.

MediaFileUri -> (string)

The Amazon S3 location of the media file you want to transcribe. For example:

  • s3://DOC-EXAMPLE-BUCKET/my-media-file.flac
  • s3://DOC-EXAMPLE-BUCKET/media-files/my-media-file.flac

Note that the Amazon S3 bucket that contains your input media must be located in the same Amazon Web Services Region where you're making your transcription request.

RedactedMediaFileUri -> (string)

The Amazon S3 location of the media file you want to redact. For example:

  • s3://DOC-EXAMPLE-BUCKET/my-media-file.flac
  • s3://DOC-EXAMPLE-BUCKET/media-files/my-media-file.flac

Note that the Amazon S3 bucket that contains your input media must be located in the same Amazon Web Services Region where you're making your transcription request.

Warning

RedactedMediaFileUri is only supported for Call Analytics (StartCallAnalyticsJob ) transcription requests.

Transcript -> (structure)

Provides you with the Amazon S3 URI you can use to access your transcript.

TranscriptFileUri -> (string)

The Amazon S3 location of your transcript. You can use this URI to access or download your transcript.

If you included OutputBucketName in your transcription job request, this is the URI of that bucket. If you also included OutputKey in your request, your output is located in the path you specified in your request.

If you didn't include OutputBucketName in your transcription job request, your transcript is stored in a service-managed bucket, and TranscriptFileUri provides you with a temporary URI you can use for secure access to your transcript.

Note

Temporary URIs for service-managed Amazon S3 buckets are only valid for 15 minutes. If you get an AccesDenied error, you can get a new temporary URI by running a GetTranscriptionJob or ListTranscriptionJob request.

RedactedTranscriptFileUri -> (string)

The Amazon S3 location of your redacted transcript. You can use this URI to access or download your transcript.

If you included OutputBucketName in your transcription job request, this is the URI of that bucket. If you also included OutputKey in your request, your output is located in the path you specified in your request.

If you didn't include OutputBucketName in your transcription job request, your transcript is stored in a service-managed bucket, and RedactedTranscriptFileUri provides you with a temporary URI you can use for secure access to your transcript.

Note

Temporary URIs for service-managed Amazon S3 buckets are only valid for 15 minutes. If you get an AccesDenied error, you can get a new temporary URI by running a GetTranscriptionJob or ListTranscriptionJob request.

StartTime -> (timestamp)

The date and time the specified Call Analytics job began processing.

Timestamps are in the format YYYY-MM-DD'T'HH:MM:SS.SSSSSS-UTC . For example, 2022-05-04T12:32:58.789000-07:00 represents a transcription job that started processing at 12:32 PM UTC-7 on May 4, 2022.

CreationTime -> (timestamp)

The date and time the specified Call Analytics job request was made.

Timestamps are in the format YYYY-MM-DD'T'HH:MM:SS.SSSSSS-UTC . For example, 2022-05-04T12:32:58.761000-07:00 represents a transcription job that started processing at 12:32 PM UTC-7 on May 4, 2022.

CompletionTime -> (timestamp)

The date and time the specified Call Analytics job finished processing.

Timestamps are in the format YYYY-MM-DD'T'HH:MM:SS.SSSSSS-UTC . For example, 2022-05-04T12:33:13.922000-07:00 represents a transcription job that started processing at 12:33 PM UTC-7 on May 4, 2022.

FailureReason -> (string)

If CallAnalyticsJobStatus is FAILED , FailureReason contains information about why the Call Analytics job request failed.

The FailureReason field contains one of the following values:

  • Unsupported media format . The media format specified in MediaFormat isn't valid. Refer to MediaFormat for a list of supported formats.
  • The media format provided does not match the detected media format . The media format specified in MediaFormat doesn't match the format of the input file. Check the media format of your media file and correct the specified value.
  • Invalid sample rate for audio file . The sample rate specified in MediaSampleRateHertz isn't valid. The sample rate must be between 8,000 and 48,000 Hertz.
  • The sample rate provided does not match the detected sample rate . The sample rate specified in MediaSampleRateHertz doesn't match the sample rate detected in your input media file. Check the sample rate of your media file and correct the specified value.
  • Invalid file size: file size too large . The size of your media file is larger than what Amazon Transcribe can process. For more information, refer to Guidelines and quotas .
  • Invalid number of channels: number of channels too large . Your audio contains more channels than Amazon Transcribe is able to process. For more information, refer to Guidelines and quotas .

DataAccessRoleArn -> (string)

The Amazon Resource Name (ARN) of an IAM role that has permissions to access the Amazon S3 bucket that contains your input files. If the role you specify doesn’t have the appropriate permissions to access the specified Amazon S3 location, your request fails.

IAM role ARNs have the format arn:partition:iam::account:role/role-name-with-path . For example: arn:aws:iam::111122223333:role/Admin .

For more information, see IAM ARNs .

IdentifiedLanguageScore -> (float)

The confidence score associated with the language identified in your media file.

Confidence scores are values between 0 and 1; a larger value indicates a higher probability that the identified language correctly matches the language spoken in your media.

Settings -> (structure)

Allows additional optional settings in your request, including content redaction; allows you to apply custom language models, vocabulary filters, and custom vocabularies to your Call Analytics job.

VocabularyName -> (string)

The name of the custom vocabulary you want to include in your Call Analytics transcription request. Vocabulary names are case sensitive.

VocabularyFilterName -> (string)

The name of the custom vocabulary filter you want to include in your Call Analytics transcription request. Vocabulary filter names are case sensitive.

Note that if you include VocabularyFilterName in your request, you must also include VocabularyFilterMethod .

VocabularyFilterMethod -> (string)

Specify how you want your vocabulary filter applied to your transcript.

To replace words with *** , choose mask .

To delete words, choose remove .

To flag words without changing them, choose tag .

LanguageModelName -> (string)

The name of the custom language model you want to use when processing your Call Analytics job. Note that language model names are case sensitive.

The language of the specified language model must match the language code you specify in your transcription request. If the languages don't match, the language model isn't applied. There are no errors or warnings associated with a language mismatch.

ContentRedaction -> (structure)

Allows you to redact or flag specified personally identifiable information (PII) in your transcript. If you use ContentRedaction , you must also include the sub-parameters: PiiEntityTypes , RedactionOutput , and RedactionType .

RedactionType -> (string)

Specify the category of information you want to redact; PII (personally identifiable information) is the only valid value. You can use PiiEntityTypes to choose which types of PII you want to redact.

RedactionOutput -> (string)

Specify if you want only a redacted transcript, or if you want a redacted and an unredacted transcript.

When you choose redacted Amazon Transcribe creates only a redacted transcript.

When you choose redacted_and_unredacted Amazon Transcribe creates a redacted and an unredacted transcript (as two separate files).

PiiEntityTypes -> (list)

Specify which types of personally identifiable information (PII) you want to redact in your transcript. You can include as many types as you'd like, or you can select ALL .

(string)

LanguageOptions -> (list)

You can specify two or more language codes that represent the languages you think may be present in your media; including more than five is not recommended. If you're unsure what languages are present, do not include this parameter.

Including language options can improve the accuracy of language identification.

For a list of languages supported with Call Analytics, refer to the Supported languages table.

(string)

LanguageIdSettings -> (map)

If using automatic language identification (IdentifyLanguage ) in your request and you want to apply a custom language model, a custom vocabulary, or a custom vocabulary filter, include LanguageIdSettings with the relevant sub-parameters (VocabularyName , LanguageModelName , and VocabularyFilterName ).

You can specify two or more language codes that represent the languages you think may be present in your media; including more than five is not recommended. Each language code you include can have an associated custom language model, custom vocabulary, and custom vocabulary filter. The languages you specify must match the languages of the specified custom language models, custom vocabularies, and custom vocabulary filters.

To include language options using IdentifyLanguage without including a custom language model, a custom vocabulary, or a custom vocabulary filter, use LanguageOptions instead of LanguageIdSettings . Including language options can improve the accuracy of automatic language identification.

If you want to include a custom language model with your request but do not want to use automatic language identification, use instead the parameter with the LanguageModelName sub-parameter.

If you want to include a custom vocabulary or a custom vocabulary filter (or both) with your request but do not want to use automatic language identification, use instead the parameter with the VocabularyName or VocabularyFilterName (or both) sub-parameter.

key -> (string)

value -> (structure)

If using automatic language identification (IdentifyLanguage ) in your request and you want to apply a custom language model, a custom vocabulary, or a custom vocabulary filter, include LanguageIdSettings with the relevant sub-parameters (VocabularyName , LanguageModelName , and VocabularyFilterName ).

You can specify two or more language codes that represent the languages you think may be present in your media; including more than five is not recommended. Each language code you include can have an associated custom language model, custom vocabulary, and custom vocabulary filter. The languages you specify must match the languages of the specified custom language models, custom vocabularies, and custom vocabulary filters.

To include language options using IdentifyLanguage without including a custom language model, a custom vocabulary, or a custom vocabulary filter, use LanguageOptions instead of LanguageIdSettings . Including language options can improve the accuracy of automatic language identification.

If you want to include a custom language model with your request but do not want to use automatic language identification, use instead the parameter with the LanguageModelName sub-parameter.

If you want to include a custom vocabulary or a custom vocabulary filter (or both) with your request but do not want to use automatic language identification, use instead the parameter with the VocabularyName or VocabularyFilterName (or both) sub-parameter.

VocabularyName -> (string)

The name of the custom vocabulary you want to use when processing your transcription job. Vocabulary names are case sensitive.

The language of the specified vocabulary must match the language code you specify in your transcription request. If the languages don't match, the vocabulary isn't applied. There are no errors or warnings associated with a language mismatch.

VocabularyFilterName -> (string)

The name of the custom vocabulary filter you want to use when processing your transcription job. Vocabulary filter names are case sensitive.

The language of the specified vocabulary filter must match the language code you specify in your transcription request. If the languages don't match, the vocabulary filter isn't applied. There are no errors or warnings associated with a language mismatch.

Note that if you include VocabularyFilterName in your request, you must also include VocabularyFilterMethod .

LanguageModelName -> (string)

The name of the custom language model you want to use when processing your transcription job. Note that language model names are case sensitive.

The language of the specified language model must match the language code you specify in your transcription request. If the languages don't match, the language model isn't applied. There are no errors or warnings associated with a language mismatch.

ChannelDefinitions -> (list)

Allows you to specify which speaker is on which channel in your Call Analytics job request. For example, if your agent is the first participant to speak, you would set ChannelId to 0 (to indicate the first channel) and ParticipantRole to AGENT (to indicate that it's the agent speaking).

(structure)

Allows you to specify which speaker is on which channel. For example, if your agent is the first participant to speak, you would set ChannelId to 0 (to indicate the first channel) and ParticipantRole to AGENT (to indicate that it's the agent speaking).

ChannelId -> (integer)

Specify the audio channel you want to define.

ParticipantRole -> (string)

Specify the speaker you want to define. Omitting this parameter is equivalent to specifying both participants.