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[ aws ]

connectcases

Description

• Cases actions
• Cases data types

With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see Amazon Connect Cases in the Amazon Connect Administrator Guide .

Available Commands

• batch-get-case-rule
• batch-get-field
• batch-put-field-options
• create-case
• create-case-rule
• create-domain
• create-field
• create-layout
• create-related-item
• create-template
• delete-case
• delete-case-rule
• delete-domain
• delete-field
• delete-layout
• delete-related-item
• delete-template
• get-case
• get-case-audit-events
• get-case-event-configuration
• get-domain
• get-layout
• get-template
• list-case-rules
• list-cases-for-contact
• list-domains
• list-field-options
• list-fields
• list-layouts
• list-tags-for-resource
• list-templates
• put-case-event-configuration
• search-all-related-items
• search-cases
• search-related-items
• tag-resource
• untag-resource
• update-case
• update-case-rule
• update-field
• update-layout
• update-template