RoutingProfile
Contains information about a routing profile.
Contents
- AgentAvailabilityTimer
-
Whether agents with this routing profile will have their routing order calculated based on time since their last inbound contact or longest idle time.
Type: String
Valid Values:
TIME_SINCE_LAST_ACTIVITY | TIME_SINCE_LAST_INBOUNDRequired: No
- AssociatedQueueIds
-
The IDs of the associated queue.
Type: Array of strings
Required: No
- DefaultOutboundQueueId
-
The identifier of the default outbound queue for this routing profile.
Type: String
Required: No
- Description
-
The description of the routing profile.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 250.
Required: No
- InstanceId
-
The identifier of the Amazon Connect instance. You can find the instance ID in the Amazon Resource Name (ARN) of the instance.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 100.
Required: No
- IsDefault
-
Whether this a default routing profile.
Type: Boolean
Required: No
- LastModifiedRegion
-
The AWS Region where this resource was last modified.
Type: String
Pattern:
[a-z]{2}(-[a-z]+){1,2}(-[0-9])?Required: No
- LastModifiedTime
-
The timestamp when this resource was last modified.
Type: Timestamp
Required: No
- MediaConcurrencies
-
The channels agents can handle in the Contact Control Panel (CCP) for this routing profile.
Type: Array of MediaConcurrency objects
Required: No
- Name
-
The name of the routing profile.
Type: String
Length Constraints: Minimum length of 1. Maximum length of 127.
Required: No
- NumberOfAssociatedQueues
-
The number of associated queues in routing profile.
Type: Long
Required: No
- NumberOfAssociatedUsers
-
The number of associated users in routing profile.
Type: Long
Required: No
- RoutingProfileArn
-
The Amazon Resource Name (ARN) of the routing profile.
Type: String
Required: No
- RoutingProfileId
-
The identifier of the routing profile.
Type: String
Required: No
- Tags
-
The tags used to organize, track, or control access for this resource. For example, { "Tags": {"key1":"value1", "key2":"value2"} }.
Type: String to string map
Map Entries: Maximum number of 50 items.
Key Length Constraints: Minimum length of 1. Maximum length of 128.
Key Pattern:
^(?!aws:)[\p{L}\p{Z}\p{N}_.:/=+\-@]*$Value Length Constraints: Maximum length of 256.
Required: No
See Also
For more information about using this API in one of the language-specific AWS SDKs, see the following:
