Architectural guidance for Amazon Connect - Amazon Connect

Architectural guidance for Amazon Connect

Authored by Mike Woodward, Naveen Narayan, Jeremy Puent, Anjali Khambete, Cameron Worrell, Sayed Hassan, Bamba Diouf, Ramprasad Srirama, Tu Do, Clifton Wiser — Solution Architects, Amazon Web Services

This topic provides guidance and best practices for designing and building reliable, secure, efficient, and cost-effective systems for your Amazon Connect contact center workloads. Using this guidance can help you build stable and efficient workloads, allowing you to focus on innovation, reduce costs, and improve your customer's experience.

This content is intended for chief technology officers (CTOs), architects, developers, and operations team members.