Default agent hold: "You are on hold" - Amazon Connect

Default agent hold: "You are on hold"

The Default agent hold flow is the experience the agent receives when placed on hold. During this flow, a Loop prompt block plays the message "You are on hold" to the agent every 10 seconds.

The properties page of the loop prompts block, the message You are on hold.

You can set break time to a maximum of 10 seconds. This means the maximum amount time you can specify between You are on hold messages is 10 seconds. To make the time between longer, add multiple prompts to the loop. For example, if you want 20 seconds between You are on hold messages:

  • The first prompt may say You are on hold with break time="10s"

  • Add another prompt with a blank message and break time="10s".

break time = 10s in the text-to-speech box.

For instructions about how to override and change a default flow, see Change a default flow.

Tip

Wondering if a default flow has been changed? Use flow version control to view the original version of the flow.