Default agent whisper: name of the queue - Amazon Connect

Default agent whisper: name of the queue

This contact flow uses a Set whisper flow block to play a message for the agent when the customer and agent are joined.

The name of the queue is played to the agent. It identifies the queue that the customer was in. The name of the queue is retrieved from the system variable $.Queue.Name.

Use the Set whisper flow block to override the default agent whisper in a voice conversation.

Important

For chat conversations, you need to include a Set whisper flow for default agent or customer whispers to play. For instructions, see Set the default whisper flow for a chat conversation.

For more information about system variables, see System attributes.