Default agent whisper in Amazon Connect: name of the queue

This flow uses a Set whisper flow block to play a message for the agent when the customer and agent are joined.

The name of the queue is played to the agent. It identifies the queue that the customer was in. The name of the queue is retrieved from the system variable $.Queue.Name.

Use the Set whisper flow block to override or disable the default agent whisper in a voice conversation.

Important

Chat conversations do not include a default whisper. You need to include a Set whisper flow for default agent or customer whispers to play. For instructions, see Set the default whisper flow in Amazon Connect for a chat conversation.

For more information about system variables, see System attributes.

Tip

Wondering if a default flow has been changed? Use flow version control to view the original version of the flow.