Default Outbound: "This call is not being recorded" - Amazon Connect

Default Outbound: "This call is not being recorded"

This contact flow is an outbound whisper that manages what the customer experiences as part of an outbound call, before being connected with an agent.

  1. It starts with an optional Set recording behavior block. Then a prompt plays the following message:

    This call is not being recorded.

  2. The flow ends.

  3. The customer remains in the system (on the call) after the flows ends.

For instructions about how to override and change a default contact flow, see Change a Default Contact Flow.