Default queue transfer: "Now transferring" - Amazon Connect

Default queue transfer: "Now transferring"

This flow manages what the agent experiences when they transfer a customer to another queue.

It starts with a Check hours of operation block to check the hours of operation for the current queue. The In hours option branches to the Check staffing block to determine whether agents are available, staffed, or online.

If it returns True (agents are available), the flow goes to the Transfer to queue block. If it returns False (no agents are available), the flow plays a prompt and disconnects the call.

For instructions about how to override and change a default flow, see Change a default flow.


Wondering if a default flow has been changed? Use flow version control to view the original version of the flow.