Default queue transfer: "Now transferring" - Amazon Connect

Default queue transfer: "Now transferring"

This contact flow manages what the agent experiences when they transfer a customer to another queue.

It starts with a Check hours of operation block to check the hours of operation for the current queue. The In hours option branches to the Check staffing block to determine whether agents are available, staffed, or online.

If it returns True (agents are available), the flow goes to the Transfer to queue block. If it returns False (no agents are available), the flow plays a prompt and disconnects the call.

For instructions about how to override and change a default contact flow, see Change a default contact flow.