Flow block: Distribute by percentage
Description
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This block is useful for doing A/B testing. It routes customers randomly based on a percentage.
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Contacts are distributed randomly, so exact percentage splits may or may not occur.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Flow types
You can use this block in the following flow types:
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Inbound flow
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Customer queue flow
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Outbound Whisper flow
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Transfer to Agent flow
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Transfer to Queue flow
Properties
The following image shows the Properties page of the Distribute by percentage block. It is configured to route 50% of contacts to the test branch.
How it works
This block creates static allocation rules based on how you configure it. Internal logic generates a random number between 1-100. This number identifies which branch to take. It doesn't use current or historical volume as part of it's logic.
For example, say a block is configure like this:
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20% = A
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40% = B
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40% remaining = Default
When contact a is being routed through a flow, Amazon Connect generates the random number.
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If number is between 0-20, the contact is routed down the A branch.
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Between 21-60 it's routed down the B branch.
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Greater than 60 it's routed down the Default branch.
Configured block
The following image shows an example of what this block looks like when it is configured. It shows two branches: 50% test and 50% default.
Sample flows
Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows. Following are topics that describe the sample flows which include this block.
