Enable outbound calls

Before your agents can make outbound calls to customers, you need to set up your Amazon Connect instance for outbound communications.

1. Open the Amazon Connect console at https://console.aws.amazon.com/connect/.

2. On the instances page, choose the instance alias. The instance alias is also your instance name, which appears in your Amazon Connect URL.

   

3. In the navigation pane, choose Telephony.

4. To enable outbound calling from your contact center, choose Make outbound calls with Amazon Connect.

5. By enabling early media audio, your agents can hear pre-connection audio such as busy signals, failure-to-connect errors, or other informational messages from telephony providers, when making outbound calls. Choose Enable early media.

6. Choose Save.

Note

For a list of countries you can call by default based on the Region of your instance, see Countries you can call.

For a list of all countries available for outbound calls based on the Region of your instance, see Amazon Connect pricing. If a country is not available in your dropdown menu, open a ticket to add it to your allow list.