Enable outbound calls
Before your agents can make outbound calls to customers, you need to set up your Amazon Connect instance for outbound communications.
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Open the Amazon Connect console at https://console.aws.amazon.com/connect/
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On the instances page, choose the instance alias. The instance alias is also your instance name, which appears in your Amazon Connect URL.
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In the navigation pane, choose Telephony.
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To enable outbound calling from your contact center, choose Make outbound calls with Amazon Connect.
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To enable outbound campaigns, choose Enable outbound campaigns.
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By enabling early media audio, your agents can hear pre-connection audio such as busy signals, failure-to-connect errors, or other informational messages from telephony providers, when making outbound calls. Choose Enable early media.
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Choose Save.
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Ensure agents have the Contact Control Panel (CCP) - Make outbound calls permission in their security profile. For instructions, see Assign a security profile to a user.
For a list of countries you can call by default based on the Region of your instance, see Countries you can call by default.
For a list of all countries available for outbound calls based on the Region of
your instance, see Amazon Connect
pricing