Make outbound calls using the Contact Control Panel (CCP) - Amazon Connect

Make outbound calls using the Contact Control Panel (CCP)

Before you can make an outbound call, your contact center must be set up to allow agents to make calls. For more information, see Step 3: Set telephony in Create an Amazon Connect instance.

For information about the caller ID that's displayed when you make an outbound call, see Set up outbound caller ID in Amazon Connect.

Note

IT administrators: For a list of countries available for outbound calls based on the Region of your instance, see Amazon Connect pricing. If a country is not available in your dropdown menu, open a ticket to add it to your allow list. For more information, see Countries that call centers using Amazon Connect can call by default.

To make an outbound call

  1. In your Contact Control Panel, choose Number pad.

  2. Use the dropdown menu to choose the country, then enter the number.

    The CCP, the number pad, the Call button.

  3. Choose Call.