Sample inbound flow (first contact experience) - Amazon Connect

Sample inbound flow (first contact experience)

Type: Contact flow (inbound)

This sample flow is automatically assigned to the phone number that you claimed when you first set up contact flows. For more information, see Get started.

It uses Check contact attributes to determine if the customer is contacting you by phone or chat, and to route them accordingly.

  • If the channel is chat, the customer is transferred to the Set disconnect flow.

  • If the channel is voice, the customer is transferred to the other sample contact flows, based on their input.