Sample inbound flow (first contact experience) - Amazon Connect

Sample inbound flow (first contact experience)

Note

This topic explains a sample contact flow that is included with Amazon Connect. For information about locating the sample flows in your instance, see Sample contact flows.

Type: Contact flow (inbound)

This sample flow is automatically assigned to the phone number that you claimed when you first set up contact flows. For more information, see Get started.

It uses Check contact attributes to determine if the contact is contacting you by phone or chat, or if it is a task, and to route them accordingly.

  • If the channel is chat or task, the contact is transferred to the Set disconnect flow.

  • If the channel is voice, then based on user input the contact is either transferred to the other sample contact flows or a sample follow-up agent task is created for this contact.