Sample secure input with no agent - Amazon Connect

Sample secure input with no agent

Type: Contact flow (inbound)

This contact flow shows you how to capture sensitive customer data and encrypt it using a key. Here's how it works:

  1. It begins by checking the contact's channel. If they are using chat, a prompt is played that this doesn't work with chat, and they are transferred to Sample inbound flow.

  2. If they are using voice, the Store customer input block prompts them to enter their credit card number. The block stores and also encrypts the data using a signing key that must be uploaded in a .pem format.

    In the Set contact attributes block, the encrypted card number is set as contact attribute.

  3. After the card number is successfully set as contact attribute, the customer is transferred back to the Sample inbound flow.