Search for a customer profile - Amazon Connect

Search for a customer profile

Even when you're not on a contact you can search customer profiles. This is helpful in cases where, for example, you want to return to a customer profile.

  1. In the Search box, type the customer name, email, or account ID.

  2. If more than one result is returned, you can review the summary information to identify the contact that you want.

  3. Choose View details to see profile information and the contact history for that customer.