Flow block: Set event flow
Description
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Specifies which flow to run during a contact event.
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The following events are supported:
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Default flow for agent UI: specifies the flow to be invoked when a contact comes into the Agent Workspace. You can use this event to set up a step-by-step guide to be played to the agent in this scenario.
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Disconnect flow for agent UI: specifies the flow to be invoked when a contact that is open in the Agent Workspace ends. You can use this event to set up a step-by-step guide to be played to the agent in this scenario.
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Flow at contact pause: Specifies the flow to be invoked when a contact comes to paused state. For more information, see Concepts: Pause and resume tasks.
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Flow at contact resume: Specifies the flow to be invoked when a contact comes to resume from paused state. For more information, see Concepts: Pause and resume tasks.
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Supported channels
The following table lists how this block routes a contact who is using the specified channel.
Channel | Supported? |
---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Flow types
You can use this block in the following flow types:
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All flows
Properties
The following image shows the Properties page of the Set event flow block.
![The properties page of the Set event flow block.](/images/connect/latest/adminguide/images/set-event-flow-properties.png)
Configured block
The following image shows an example of what this block looks like when it is configured. It has the following branches: Success and Error.
![A configured Set event flow block.](/images/connect/latest/adminguide/images/set-event-flow-configured.png)
Scenarios
See these topics for scenarios that use this block: