Set up queue-based (skills-based) routing - Amazon Connect

Set up queue-based (skills-based) routing

Here's an overview of the steps to set up queue-based routing:

When you create your contact flows, you'll add the queues to them. If a contact chooses to speak to an agent in Spanish, for example, they will be routed to the Spanish Reservations queue.

For information about how routing works, and queue-based routing, see these topics: