Set Up Queue-Based (Skills-Based) Routing - Amazon Connect

Set Up Queue-Based (Skills-Based) Routing

Here's an overview of the steps to set up queue-based routing:

When you create your contact flows, you'll add the queues to them. If a contact chooses to speak to an agent in Spanish, for example, they will be routed to the Spanish Reservations queue.

For information about how routing works, and queue-based routing, see these topics: