Create a queue - Amazon Connect

Create a queue

  1. Choose Routing, Queues, Add new queue.

  2. Add the appropriate information about your queue and choose Add new queue.

    The queue is automatically active.

  3. Assign the queue to a routing profile; for information, see Create a routing profile. The routing profile links the queue and agents together.

To learn how queues work, see Routing profiles and Queue-based routing.