Create a queue - Amazon Connect

Create a queue

  1. On the navigation menu, choose Routing, Queues, Add new queue.

  2. Add the appropriate information about your queue and choose Add new queue.

    See the following topics for detailed information about each of the above areas:

    The queue is automatically active.

  3. Assign the queue to a routing profile; for information, see Create a routing profile. The routing profile links the queue and agents together.

To learn how queues work, see Routing profiles and Queue-based routing.