Add Text-to-Speech to Prompts - Amazon Connect

Add Text-to-Speech to Prompts

You can enter text-to-speech prompts in the following contact flow blocks:

You can enter plain text or Speech Synthesis Markup Language (SSML).

SSML-enhanced input text gives you more control over how Amazon Connect generates speech from the text you provide. You can customize and control aspects of speech such as pronunciation, volume, and speed.

Amazon Connect uses Amazon Polly, a service that converts text into lifelike speech using SSML. For more information about Amazon Polly, see Using SSML in the Amazon Polly Developer Guide.