Contact block: Transfer to agent (beta) - Amazon Connect

Contact block: Transfer to agent (beta)

Description

  • Ends the current contact flow and transfers the customer to an agent. If the agent is already with someone else, the contact is disconnected.

  • The Transfer to Agent block is a beta feature and works only for voice interactions.

  • We recommend using the Set working queue block for agent-to-agent transfers instead of using this block. The Set working queue block supports omnichannel transfers such as voice and chat. For instructions, see Set up agent-to-agent transfers.

Contact flow types

You can use this block in the following contact flow types:

  • Transfer to Agent flow

  • Transfer to Queue flow

Properties

Configured block

When this block is configured, it looks similar to the following image:

Scenarios

See these topics for scenarios that use this block: