Contact block: Transfer to agent (beta)
Description
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Ends the current contact flow and transfers the customer to an agent. If the agent is already with someone else, the contact is disconnected.
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The Transfer to Agent block is a beta feature and works only for voice interactions.
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We recommend using the Set working queue block for agent-to-agent transfers instead of using this block. The Set working queue block supports omnichannel transfers such as voice and chat. For instructions, see Set up agent-to-agent transfers.
Contact flow types
You can use this block in the following contact flow types:
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Transfer to Agent flow
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Transfer to Queue flow
Properties
Configured block
When this block is configured, it looks similar to the following image:
Scenarios
See these topics for scenarios that use this block:
