Contact block: Transfer to agent

Contact flow types

You can use this block in the following contact flow types:

• Transfer to Agent flow

• Transfer to Queue flow

Description

• Ends the current contact flow and transfers the customer to an agent. If the agent is already with someone else, the contact is disconnected.

• The Transfer to Agent block is a beta feature and works only for voice interactions.

Properties

Configured block

When this block is configured, it looks similar to the following image:

Scenarios

See these topics for scenarios that use this block:

• Set up contact transfers