Flow block: Set working queue
Description
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This block specifies the queue to be used when Transfer to queue is invoked.
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A queue must be specified before invoking Transfer to queue except when used in a customer queue flow. It's also the default queue for checking attributes, such as staffing, queue status, and hours of operation.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
Channel | Supported? |
---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Flow types
You can use this block in the following contact flow types:
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Inbound flow
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Transfer to Agent flow
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Transfer to Queue flow
Properties

Note the following properties:
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By queue > Set dynamically. To set the queue dynamically, you must specify the Amazon Resource Name (ARN) for the queue rather than the queue name. To find the ARN for a queue, open the queue in the queue editor. The ARN is included as the last part of the URL displayed in the browser address bar after /queue. For example,
.../queue/aaaaaaaa-bbbb-cccc-dddd-111111111111
.
Configured block
When this block is configured, it looks similar to the following image:

Sample flows
See these sample flows for scenarios that use this block:
Scenarios
See these topics for scenarios that use this block: