Flow block: Set working queue
Description
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This block specifies the queue to be used when Transfer to queue is invoked.
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A queue must be specified before invoking Transfer to queue except when used in a customer queue flow. It's also the default queue for checking attributes, such as staffing, queue status, and hours of operation.
Supported channels
The following table lists how this block routes a contact who is using the specified channel.
| Channel | Supported? |
|---|---|
Voice |
Yes |
Chat |
Yes |
Task |
Yes |
Flow types
You can use this block in the following flow types:
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Inbound flow
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Transfer to Agent flow
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Transfer to Queue flow
Properties
The following image shows the Properties page of the Set working queue block. It is set to the BasicQueue.
Note the following properties:
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By queue > Set dynamically. To set the queue dynamically, you must specify the Amazon Resource Name (ARN) for the queue rather than the queue name. To find the ARN for a queue, open the queue in the queue editor. The ARN is included as the last part of the URL displayed in the browser address bar after
/queue. For example,aaaaaaaa-bbbb-cccc-dddd-111111111111.
Configured block
The following image shows an example of what this block looks like when it is configured. It has the following branches: Success and Error.
Sample flows
Amazon Connect includes a set of sample flows. For instructions that explain how to access the sample flows in the flow designer, see Sample flows. Following are topics that describe the sample flows which include this block.
Scenarios
See these topics for scenarios that use this block:
