Package com.amazonaws.services.connectcases

With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center.

See: Description

Interface Summary

Interface	Description
AmazonConnectCases	Interface for accessing ConnectCases.
AmazonConnectCasesAsync	Interface for accessing ConnectCases asynchronously.

Class Summary

Class	Description
AbstractAmazonConnectCases	Abstract implementation of AmazonConnectCases.
AbstractAmazonConnectCasesAsync	Abstract implementation of AmazonConnectCasesAsync.
AmazonConnectCasesAsyncClient	Client for accessing ConnectCases asynchronously.
AmazonConnectCasesAsyncClientBuilder	Fluent builder for AmazonConnectCasesAsync.
AmazonConnectCasesClient	Client for accessing ConnectCases.
AmazonConnectCasesClientBuilder	Fluent builder for AmazonConnectCases.

Package com.amazonaws.services.connectcases Description

With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see Amazon Connect Cases in the Amazon Connect Administrator Guide.