Skip navigation links

AWS SDK for Java 1.x API Reference - 1.12.762

We announced the upcoming end-of-support for AWS SDK for Java (v1). We recommend that you migrate to AWS SDK for Java v2. For dates, additional details, and information on how to migrate, please refer to the linked announcement.

Package com.amazonaws.services.connectcases

With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center.

See: Description

Package com.amazonaws.services.connectcases Description

With Amazon Connect Cases, your agents can track and manage customer issues that require multiple interactions, follow-up tasks, and teams in your contact center. A case represents a customer issue. It records the issue, the steps and interactions taken to resolve the issue, and the outcome. For more information, see Amazon Connect Cases in the Amazon Connect Administrator Guide.

Skip navigation links