Troubleshooting your Amazon Q Business Google Drive connector
The following table provides information about error codes you may see for the Google Drive connector and suggested troubleshooting actions.
| Error code | Error message | Suggested resolution |
|---|---|---|
| GD-5001 | Invalid directory object message. | Directory permissions needs to be setup properly. |
| GD-5002 | Invalid user specific object message. | Directory permissions need to be updated for the user. |
| GD-5003 | Error while connecting message. | Check user credentials and permissions based on the prerequisites. |
| GD-5004 | Error fetching user list message. | Required permissions missing for the user, please check the prerequisites. |
| GD-5005 | Error fetching user file list message. | Required permissions missing for the user, please check the prerequisites. |
| GD-5006 | Error fetching user file comment list message. | Required permissions missing for the user, please check the prerequisites. |
| GD-5007 | Error fetching comment reply list message. | Required permissions missing for the user, please check the prerequisites. |
| GD-5008 | Error fetching user change list message. | Required permissions missing for the user, please check the prerequisites. |
| GD-5009 | Invalid http req initializer message. | There was a problem while retrieving http request initializer. |
| GD-5010 | Invalid new access token message. | There was a problem while generating new access token. |
| GD-5100 | Empty repository configuration message. | Check field mappings. Repository configurations may be empty or incorrect. |
| GD-5101 | Empty file entity message. | Check field mappings for file. |
| GD-5102 | Empty comment entity message. | Check field mappings for file entity and comment entity. |
| GD-5103 | Empty auth type message. | Check authentication type. |
| GD-5104 | Empty client id message. | Client ID may be empty or incorrect. |
| GD-5105 | Empty file entity field mapping data message. | Check field mappings for file. |
| GD-5106 | Empty comment entity field mapping data message. | Check field mappings for file entity and comment entity. |
| GD-5107 | Empty client secret message. | Client secret may be empty or incorrect. |
| GD-5114 | Empty refresh token message. | Refresh token may be empty or incorrect. |
| GD-5108 | Empty client email message. | Client email may be empty or incorrect. |
| GD-5109 | Empty client admin account email message. | Client account email may be empty or incorrect. |
| GD-5110 | Empty private key message. | Private key may be empty or incorrect. |
| GD-5111 | Erroneous filter regex. | One or more of the provided filter regex are invalid. |
| GD-5112 | Invalid auth message. | Incorrect auth type. Auth type should be OAuth2 or
serviceAccount. |
| GD-5113 | Identity crawler invalid auth message. | Incorrect auth type. Auth type should be
serviceAccount. |
| GD-5115 | Invalid user accounts exclusion filter msg. | User accounts for exclusion filter not applicable for OAuth2 auth type. |
| GD-5116 | Invalid user accounts inclusion filter msg. | User accounts for inclusion filter not applicable for OAuth2 auth type. |
| GD-5200 | File content exception. | Check permissions on the file. |
| GD-5201 | Reply content. | Check if user has permissions. |
| GD-5202 | Comment content. | Check if user has permissions. |
| GD-5203 | Group fetch. | Check if user has permissions. |
| GD-5204 | Member fetch. | Check if user has permissions. |
| GD-5205 | File metadata fetch. | Check if user has permissions. |
| GD-5207 | Folder metadata fetch. | Check if user has permissions. |
| GD-5208 | Drive fetch. | Exception occurred while crawling drive. |
| GD-5209 | Change start token fetch. | Check if user has permissions. |
| GD-5210 | Permission list. | Check if user has permissions. |
| GD-5500 | Timeout error message. | Check if user has permissions. |
