Initiates a UI-based workflow that can be surfaced to users of front end applications. This action can be used to create step-by-step guides for agents who are using the Amazon Connect agent workspace.
Parameter object
{
"ViewResource": {
"Id": "Id of the View Resource that will be shown in the UI.",
"Version": "Version of the View Resource that will be shown in the UI."
},
"InvocationTimeLimitSeconds": 400,
"ViewData": {
"Description": "An optional map of data that will be passed to the View Resource. Keys and values may be set statically or dynamically."
},
"SensitiveDataConfiguration": {
"HideResponseOn": ["TRANSCRIPT"]
}
}
Results and conditions
The result that the user selects when interacting with the View. The available conditions will be dependent on the View resource specified in action parameters.
Errors
-
NoMatchingError - if no other Error matches.
-
NoMatchingCondition - if no other Condition matches.
-
TimeLimitExceeded - if there is no response before the configured
InvocationTimeLimitSeconds.
Restrictions
This action is only supported on the chat channel.
This action can be used in inbound flows and customer queue flows.
Corresponding block in the UI
This action routes step-by-step guides that are to be displayed to agents in the agent workspace. It routes the guides as chat contacts. This type of chat contact is different from the customer-based contact that the agent is handling.
This action can only be used in inbound contact flows.
