Zendesk data source connector field mappings
To improve retrieved results and customize the end user chat experience, Amazon Q Business enables you to map document attributes from your data sources to fields in your Amazon Q index.
Amazon Q offers two kinds of attributes to map to index fields:
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Reserved or default – Reserved attributes are based on document attributes that commonly occur in most data. You can use reserved attributes to map commonly occurring document attributes in your data source to Amazon Q index fields.
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Custom – You can create custom attributes to map document attributes that are unique to your data to Amazon Q index fields.
When you connect Amazon Q to a data source, Amazon Q automatically maps specific data source document attributes to fields within an Amazon Q index. If a document attribute in your data source doesn't have a attribute mapping already available, or if you want to map additional document attributes to index fields, use the custom field mappings to specify how a data source attribute maps to an Amazon Q index field. You create field mappings by editing your data source after your application and retriever are created.
To learn more about document attributes and how they work in Amazon Q, see Document attributes and types in Amazon Q.
Important
Filtering using document attributes in chat is only supported through the API.
The Amazon Q Zendesk connector supports the following entities and the associated reserved and custom attributes.
Supported entities and field mappings
Tickets
Amazon Q supports crawling Zendesk Tickets
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
ticketChannel | zd-channel | Custom | String |
category | _category | Default | String |
authors | _authors | Default | String list |
assignee | zd_assignee | Custom | String |
tags | zd_tags | Custom | String list |
status | zd_status | Custom | String |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
organizationName | zd_organization_name | Custom | String |
Ticket comments
Amazon Q supports crawling Zendesk Ticket Comments
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
category | _category | Default | String |
authors | _authors | Default | String list |
status | zd_status | Custom | String |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
organizationName | zd_organization_name | Custom | String |
Ticket comment attachment
Amazon Q supports crawling Zendesk Ticket Comment Attachments
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
category | _category | Default | String |
authors | _authors | Default | String list |
status | zd_status | Custom | String |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
organizationName | zd_organization_name | Custom | String |
Article
Amazon Q supports crawling Zendesk Articles
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
authors | _authors | Default | String list |
labels | zd_article_labels | Custom | String list |
section | zd_article_section | Custom | String list |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
Article comment
Amazon Q supports crawling Zendesk Article Comments
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
authors | _authors | Default | String list |
labels | zd_article_labels | Custom | String list |
section | zd_article_section | Custom | String list |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
Article comment attachment
Amazon Q supports crawling Zendesk Article Comment Attachments
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
authors | _authors | Default | String list |
labels | zd_article_labels | Custom | String list |
fileName | zd_file_name | Custom | String |
fileType | _file_type | Default | String |
fileSize | zd_file_size | Custom | Long (numeric) |
section | zd_article_section | Custom | String list |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
Community topic
Amazon Q supports crawling Zendesk Community Topics
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
topicName | zd_topic_name | Custom | String |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
category | _category | Default | String |
Community post
Amazon Q supports crawling Zendesk Community Posts
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
postName | zd_post_name | Custom | String |
topicName | zd_topic_name | Custom | String |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
category | _category | Default | String |
Community post comment
Amazon Q supports crawling Zendesk Community Post Comments
Zendesk field name | Index field name | Description | Data type |
---|---|---|---|
postName | zd_post_name | Custom | String |
topicName | zd_topic_name | Custom | String |
sourceUrl | _source_uri | Default | String |
createdAt | _created_at | Default | Date |
updatedAt | _last_updated_at | Default | Date |
category | _category | Default | String |