Using the Automated Chatbot Designer
Note
You can only use transcripts in the English (US) language.
The Automated Chatbot Designer helps you design bots from existing conversation transcripts. It analyzes the transcripts and suggests an initial design with intents and slot types. You can iterate on the bot design, add prompts, build, test, and deploy the bot.
After you create a new bot or add a language to your bot using the Amazon Lex V2 console or API, you can upload transcripts of conversations between two parties. The automated chatbot designer analyzes the transcripts and determines the intents and slot types for the bot. It also labels the conversations that influenced the creation of a particular intent or slot type for your review.
You use the Amazon Lex V2 console or the API to analyze conversation transcripts and suggest intents and slot types for a bot.
You can review the suggested intents and slot types after the chatbot designer finishes the analysis. After you've added a suggested intent or slot type, you can modify it or delete it from the bot design using the console or the API.
The automated chatbot designer supports conversation transcript files using the Contact Lens for Amazon Connect schema. If you are using a different contact center application, you must transform the conversation transcripts to the format used by the chatbot designer. For information, see Input transcript format.
To use the automated chatbot designer, you must allow the IAM role that is running the designer access. For the specific IAM policy, see Allow users to use the Automated Chatbot Designer. To enable Amazon Lex V2 to encrypt output data with an optional AWS KMS key, you need to update the key with the policy shown in Allow users to use a AWS KMS key to encrypt and decrypt files.
Note
If you use a KMS key, you must provide a KMS key policy, regardless of the IAM role used.
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