Preparing the response format
The second step in integrating a Lambda function into your Amazon Lex V2 bot is to understand the fields in the Lambda function response and to determine which parameters you want to manipulate. The following JSON object shows the general format of an Lambda response that is returned to Amazon Lex V2:
{ "sessionState": { // see Session state for details about the structure }, "messages": [ { "contentType": "CustomPayload | ImageResponseCard | PlainText | SSML", "content":string, "imageResponseCard": { "title":string, "subtitle":string, "imageUrl":string, "buttons": [ { "text":string, "value":string}, ... ] } }, ... ], "requestAttributes": {string:string, ... } }
Each field in the response is described below:
The state of the conversation between the user and your Amazon Lex V2 bot that you want to return. See Session state for details about the structure. This field is always required.
A list of messages that Amazon Lex V2 returns to the customer for the next turn of
the conversation. If the contentType you provide is
PlainText, CustomPayload, or SSML,
write the message you want to return to the customer in the content
field. If the contentType you provide is
ImageResponseCard, give the details of the card in the
imageResponseCard field. If you don't supply messages, Amazon Lex V2
uses the appropriate message defined when the bot was created.
The messages field is required if the dialogAction.type is ElicitIntent or ConfirmIntent.
Each item in the list is a structure in the following format, containing information about a message to return to the user. Here is an example:
{ "contentType": "CustomPayload | ImageResponseCard | PlainText | SSML", "content":string, "imageResponseCard": { "title":string, "subtitle":string, "imageUrl":string, "buttons": [ { "text":string, "value":string}, ... ] } }
A description for each field is provided below:
-
contentType – The type of message to use.
CustomPayload– A response string that you can customize to include data or metadata for your application.ImageResponseCard– An image with buttons that the customer can select. See ImageResponseCard for more information.PlainText– A plain text string.SSML– A string that includes Speech Synthesis Markup Language to customize the audio response. -
content – The message to send to the user. Use this field if the message type is
PlainText,CustomPayload, orSSML. -
imageResponseCard – Contains the definition of the response card to show to the user. Use this field if the message type is
ImageResponseCard. Maps to a structure containing the following fields:-
title – The title of the response card.
-
subtitle – The prompt for the user to choose a button.
-
imageUrl – A link to an image for the card.
-
buttons – A list of structures containing information about a button. Each structure contains a
textfield with the text to display and avaluefield with the value to send to Amazon Lex V2 if the customer selects that button. You can include up to three buttons.
-
A structure containing request-specific attributes for the response to the customer. See Setting request attributes for more information. This field is optional.
Required fields in the response
Minimally, the Lambda response must include a sessionState object. Within that, provide a dialogAction object and specify the type field. Depending on the type of dialogAction that you provide, there may be other required fields for the Lambda response. These requirements are described as follows, alongside minimal working examples:
Delegate lets Amazon Lex V2 determine the next step. No other fields are required.
{ "sessionState": { "dialogAction": { "type": "Delegate" } }
ElicitIntent prompts the customer to express an intent. You must include at least one message in the messages field to prompt elicitation of an intent.
{ "sessionState": { "dialogAction": { "type": "ElicitIntent" }, "messages": [ { "contentType": PlainText, "content": "How can I help you?" } ] }
ElicitSlot prompts the customer to provide a slot value. You must include the name of the slot in the slotToElicit field in the dialogAction object. You must also include the name of the intent in the sessionState object.
{` "sessionState": { "dialogAction": { "slotToElicit":"OriginCity", "type": "ElicitSlot" }, "intent": { "name":"BookFlight"} } }
ConfirmIntent confirms the customer's slot values and whether the intent is ready to be fulfilled. You must include the name of the intent in the sessionState object and the slots to be confirmed. You must also include at least one message in the messages field to ask the user for confirmation of the slot values. Your message should prompt a "yes" or "no" response. If the user responds "yes", Amazon Lex V2 sets the confirmationState of the intent to Confirmed. If the user responds "no", Amazon Lex V2 sets the confirmationState of the intent to Denied.
{ "sessionState": { "dialogAction": { "type": "ConfirmIntent" }, "intent": { "name":"BookFlight", "slots": {"DepartureDate": { "value": { "originalValue": "tomorrow", "interpretedValue": "2023-05-09", "resolvedValues": [ "2023-05-09" ] } },"DestinationCity": { "value": { "originalValue": "sf", "interpretedValue": "sf", "resolvedValues": [ "sf" ] } },"OriginCity": { "value": { "originalValue": "nyc", "interpretedValue": "nyc", "resolvedValues": [ "nyc" ] } } } } }, "messages": [ { "contentType": PlainText, "content": "Okay, you want to fly from {OriginCity} to \ {DestinationCity} on {DepartureDate}. Is that correct?" } ] }
Close ends the fulfillment process of the intent and indicates that no further responses are expected from the user. You must include the name and state of the intent in the sessionState object. The compatible intent states are Failed, Fulfilled, and InProgress.
"sessionState": { "dialogAction": { "type": "Close" }, "intent": { "name":"BookFlight", "state": "Failed | Fulfilled | InProgress" } }
